Sound Transit reviews

3.3

33% would recommend to a friend

(162 total reviews)
avatar

Dow Constantine

27% approve of CEO

28% positive business outlook

Sound Transit has an employee rating of 3.3 out of 5 stars, based on 162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sound Transit employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

162 reviews
1.0
Apr 10, 2026

Poor workplace environment with low pay and rigid policies

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The medical benefits package is really good, and the PTO is nice - it's 25 days accrued and for a lot of people that feels like a lot but that is pretty standard of my past org's I've worked for especially given that is vacation & sick time combined.

Cons

So many. 1/ RTO but there is not enough office space (leaders admit that they estimate new leases will run over a million a year conservatively to bring people back in, and the initial phase of set up will be something like 12 million). There are no offices except for a select few positions, so everyone, including those who are working with confidential information like HR, finance, contract procurements as examples, are seated in half open cubicle bullpins where the noise of multiple Teams meetings and people just hanging out being social at their teammates cube makes it a highly distracting environment where it is hard to focus or be productive. There are not nearly enough spaces for every employee, and they do not have a plan. The RTO policy is rigid and does not have flexibility. When pressed as to why RTO we were literally told that "as County employees we have an obligation and responsibility to revitalize downtown and support small businesses with our dollars" by shopping & eating before, during, and after work. That is so insultingly tone deaf I instantly lost respect for leadership. Executive Leadership doesn't give two cents that this is upending peoples lives and costing additional money in costs for commuting, not everyone can take light rail like they push you to especially if you have young kids or are not near light rail, plus additional childcare costs, gas, etc. while they themselves are NOT in the office following their own mandate. They don't care about the fact that a high % of employees now have an hour plus commute each way and how that affects their well being or health. They don't care that the pay does not keep up with inflation or COL and that this will be an added cost burden for many. They don't care that employees are sitting in open half wall cubes where the noise and the distraction tanks productivity because they as Exec's all have offices - which they don't come in to. But hey, the collaboration and culture are important, and they are working on finding more "collaboration" space, which are currently large tables a la cafeteria style that they want us all to sit at to do our very confidential work. 2/ RTO is mandated days, no choosing what works best for you or your department. And while they have mandated us all in the office ST does not even provide basic coffee, tea, creamer or sugar. You either have to bring in all of your own coffee/tea set up, or go and "support small businesses" to buy overpriced beverages. When I asked about why no coffee, I was told that it would be considered a "mis-use of tax payer funds." Look up Dow's contracted bonus schedule and then ask how providing coffee for your employees is a waste of tax funds. 3/ Salaries are not as high as people think or competitive with the private sector despite leaders insisting ST is competitive. I have 20 years experience and was offered what I was making five years ago. They refused to negotiate and they lowball their own salary bands. 4/ There is no social security at ST as they are part of the Railroad so no SS taxes taken out of your paycheck, which means your SS bank does not grow while you are employed here, which will effect your monthly retirement payment. They do mandate and automatically take out 10% of your pay for a 401a. Currently, this is a very bad thing, as the money that has been taken out of my check for the mandated 401a has already lost value due to the current market. They do "match" 12% to the fund, but their portion is on a vesting schedule and to get the full 100 of matching funds, you need to be here for a full four years (meaning you are not technically fully vested until you've completed your full 4th year, aka your 5th year anniversary date). 5/ The Performance Evaluations are stack ranked with leaders being told that they have so many slots for each rating. So a team could have 3 exceptional employees but may have only one exceptional allocation. Calibration meetings are with every head of the department within your division, so your ranking will be a collective discussion and will be evaluated by leaders who you may not have interaction with within the scope of your work. It's very Amazon / Microsoft coded. Your merit increase will be tied to your ranking. All new employees the first year get an automatic "developing" ranking, regardless of how well you do, so the stingy raises will be even lower for you, because merit is tied to ranking. Additionally, you could be an outstanding employee past your first year, but because of stack ranking slots, will most likely get rated "satisfactory", which is the standard rating for 80% of employees by design. How this motivates and encourages employees is beyond me. There is no COL increase and merit is not tied to inflation in any way. You will not grow your salary in any meaningful way here despite how well you perform or deliver. 7/ Career progression is pretty non existent. 8/ They don't disclose during any part of the interview process or offer that you are required to work "Ambassador" shifts on light rail. Every employee despite position, because they don't have enough Ambassadors and instead of hiring, they make people fill those shifts and then tie it to your merit. They also aggressively push during orientation that as a County employee you should be out in the community championing ST and sharing how great ST is. "We encourage you to talk to and share with your community all the great things Sound Transit is doing." 9/ This is an extrodinarily meeting heavy organization. Everything is a meeting. Things that should be an email or a Teams chat is a meeting. This is explained away as because ST is a govt agency everything is subject to information requests, so email and Teams chats are discouraged. Fun fact that legal lets you know during orientation, if you use your personal laptop or phone for anything business related, even downloading Teams to your cell to stay connected on the go or if you even take a call your cell, your personal devices can be swept up and subject to information requests. So before you think about doing anything work related on a personal device, think about if you would want to hand over that personal device in discovery. According to Legal this includes if you forward something to or from your personal email because we are a govt agency.

2.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

1) Health/dental/vision are top notch, and ST covers a significant amount of the monthly premium. 2) Above average PTO. Recently switched from Sick/Vacation to PTO in recent years. 3) Retirement - While you don't participate in Social Security program at ST, they match 12% of your salary at 100%, with a 10% of your contribution. This reduces your take home a bit, but pays off long term. 4) Job Security - while ST has significant issues delivering projects, and delivering service (more on this in cons...), the industry itself is stable and secure.

Cons

1) Leadership - SPECIFICALLY(!) the Board of directors, the "executives" and their hand picked "top line" leaders. ST is hamstrung by being guided by an 18 member board comprised of 17 elected officials and the WSDOT sec. The Board leverages this role for political points (ala Balducci) for career advancement, advocates items specifically beneficial for their town (which isn't completely unreasonable, however...) despite being contrary to what is beneficial for ST and the program and not what is best for ST overall. We have a lame duck temporary CEO who was hand picked by an incompetent Board of Directors, who parades around as an agent of change, but the only changes that have been made in a year are lift and shifts of who reports to where, nothing of material impact - all smoke and mirrors. The executive leadership and top line leadership is comprised of outsiders, and hand picked individuals. There has been a mass exodus of leadership and high tenure individuals in the past few years and the outsiders have no idea what is going on, what teams do, and what the long term vision is. They also have an arrogance about them that they are saviors, while providing nothing materially beneficial that ST hasn't already done or is already pursuing. To the point of hand picking leaders, it is very apparent that it isn't about what you know, but who you know - which maybe isn't different from a private industry, but this is public and we have controls in place to prevent nepotism-ish practices. In short, the incompetent BoD selects incompetent CEO (Goran and Julie) who in turn select incompetent Leadership team - and folks wonder why ST can't deliver and why the cycle repeats itself. 2) Service Delivery - Many don't realize the complexity (unnecessary but politically driven) of ST operations. Tacoma Link is an internally operated service with ST staff. ST express and Sounder are services operated by 'partners', Peirce Transit, Community Transit, Metro, and BNSF. There are minimal ST staff to support these services, they operate essentially as contract oversight. Lastly, Link is operated by King County Metro. And oh boy is that a terribly inefficient relationship. The amount of fraud, waste, and abuse that KCM gets away would make even the most diehard mass transit advocate question reality. GPS records of facility staff driving up and down I5 all day killing time, repeatedly spending hours at restaurants, and so much more. You wonder why facilities are dirty, it's because KCM is not doing their job. The most ironic aspect is having the Board Chair asking why stations are dirty, and not having the awareness that it is his department. 3) DEI - ST is fully committed to being an anti-racist organization, which is fantastic!! Except they cannot provide how ST is actively and directly being racist, and how we will become anti-racist. It's all DEI gaslighting. They will say we have gender pay inequality, okay then fix it - you have an entire department in HR that stares at a spreadsheet with salaries who can make the necessary change. But they don't, why? More controversial but anecdotally true, you need not apply yourself if you're a white, male. There is no denying that ST bleeds Seattle progressivism, but it is borderline hostile work place for white males. 4) Culture/Values. These values are only expected to be followed by individual contributors, and non-top layer leaders. Too many examples of executives demonstrably violating values that there is so little trust in the executives. This is reflected annually in our employee engagement surveys that continue to have results so low in executive trust that the facilitators of the results had to legit lie and gas light as to reasons why during last year's rollout of results. 5) RTO - executives are saying we need RTO for culture building. RTO isn't going to address the root cause of the culture at ST. See all the above for what is driving culture. Furthermore, ST had actively hired staff all across the state for the past almost 5 full years. This is going to result in significant talent outflow at the individual contributors level that no outside executive is going to be able to overcome. This has also resulted into a professional union forming internally, which is demonstrative of the lack of trust and poor decision making of the executive class at ST. 5) project delivery - instead of building a durable, reliable, and redundant system, ST has been distracted by chasing one time, zero long term benefit achievements, pet projects, and political directives (WSLE prime contemporaneous example.) The fact that we have built so few pocket tracks, and all of our stations are custom and unique is reflective of a misguided pursuit of personal accolades and not what's best for the community and ST - we'd rather have a plaque on the wall that says LEED platinum instead of being able to effectively and efficiently respond to a brake failure on a car. All the custom attributes only contributes to long term maintenance and capital replacement costs, and further service impacts.

2.0
Oct 31, 2017

Do not Work for IT/Network engineering

Recommend
CEO approval
Business Outlook

Pros

SoundTransit has good health benefits but nothing extraordinarily different from other companies. Other than that stay away

Cons

Network team is the worst. Everybody there is buying their time doing the bare minimum. Culture within the IT department is to have zero-ownership of projects. A very confrontational type of environment mainly by staff that has been the longer there. Lots of thing wrong that you will most likely blame for

Viewing 13 - 15 of 162 Reviews

Glassdoor has 187 Sound Transit reviews submitted anonymously by Sound Transit employees. Read employee reviews and ratings on Glassdoor to decide if Sound Transit is right for you.