Question 1

Is Southwest Airlines a good company to work for?

Accepted Answer

Southwest Airlines has an overall rating of 3.9 out of 5, based on over 5,831 reviews left anonymously by employees. This rating has been stable over the past 12 months. 73% of employees would recommend working at Southwest Airlines to a friend and 52% have a positive outlook for the business. The best reviews about Southwest Airlines have been left by employees working as Intern, First Officer and Internship.

Question 2

Does Southwest Airlines pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Southwest Airlines employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Southwest Airlines. This rating has decreased by 1% over the last 12 months.

Question 3

How satisfied are employees working at Southwest Airlines?

Accepted Answer

73% of Southwest Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Southwest Airlines 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

Question 4

What are the top reviewed jobs at Southwest Airlines?

Accepted Answer

Flight Attendant (723), Ramp Agent (527), Customer Service Representative (187), Customer Service Agent (167), Operations Agent (110), Intern (99), Manager (70), Customer Service Supervisor (56), CSA - Customer Service Associate (54), Ramp Supervisor (53), Airline Pilot (50), Captain (47), Analyst (45), Customer Service (43), Senior Software Engineer (38)

Question 5

What are the pros of working at Southwest Airlines according to real employee reviews?

Accepted Answer

"401k benefits are great and so are retirement options." ((in 721 reviews)); "The culture here is great and I don't fear for my job because they rule with LUV and not through fear." ((in 490 reviews)); "very friendly and great people to work with" ((in 381 reviews)); "Flight benefits are great if you're the kind of person who loves to travel with no guarantees." ((in 307 reviews)); "It is very fun and the pay is great." ((in 283 reviews))

Question 6

What are the cons of working at Southwest Airlines according to real employee reviews?

Accepted Answer

"Poor Management too much headquarters oversight with little consideration for front line employees" ((in 166 reviews)); "The only cons I can think of are the long hours and weather conditions at times." ((in 88 reviews)); "Bad managers can be a bane." ((in 49 reviews)); "salaries are low and they try to sell travel/401k match to make up for it" ((in 39 reviews)); "no training" ((in 32 reviews))

Question 7

What are employees saying about Southwest Airlines layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Southwest Airlines layoffs and their outlook for job security at Southwest Airlines in 2026.

Question 8

What are the top reviewed Southwest Airlines locations?

Accepted Answer

Dallas, Denver, Chicago, Phoenix, Houston, Los Angeles, Atlanta, Baltimore, Oakland, Las Vegas, Orlando, Bwi Airport, San Antonio, Oklahoma City, Nashville, Austin, San Jose, San Diego, Fort Lauderdale, Saint Louis, New York, Tampa, Indianapolis, Sacramento, San Francisco, Kansas City, Albany, Boston, Washington, Minneapolis

Southwest Airlines

Southwest Airlines reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits and supportive colleagues, but heavy workload

Flight benefits are great, but leadership is overbearing

Easy work but very boring

Jobs at Southwest Airlines

Southwest Airlines reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Southwest Airlines

Southwest Airlines reviews FAQs