Southwest Airlines reviews

3.9

73% would recommend to a friend

(5,210 total reviews)
avatar

Robert E. Jordan

51% approve of CEO

52% positive business outlook

Southwest Airlines has an employee rating of 3.9 out of 5 stars, based on 5,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Southwest Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

5K reviews
4.0
Sep 2, 2008
Recommend
CEO approval
Business Outlook

Pros

The people,the flight bebefits,the retirement package are the best reasons to work for Southwest.

Cons

The hours can be grueling at times...especially if your closing bags. The overtime scale is unusual for me. Instead of working from part time up to full time it only sstarts at fulltime bottom to the top and then goes to the partimers.It doesn't make sense to me.

3.0
Aug 17, 2008
Recommend
CEO approval
Business Outlook

Pros

One word: culture. SWA is a fantastic company if you are looking for a very casual work environment (think jeans/shorts and flip-flops). There are many social events that take place within departments and company-wide. If you are looking for a fun environment, this is it!

Cons

SWA is a home-grown company. This means that in many cases, leadership has started at the bottom in support roles and worked their way up. This is great in knowledge-based roles, however, in skilled positions, such as mine, formal training and understanding of concepts and methodologies is key. In most cases (and that is not an exaggeration) people have to "learn as they go." Because of this, quality tends to suffer, which is surprising given the outstanding trach record this company has in the industry.

Viewing 5203 - 5205 of 5,210 Reviews

Glassdoor has 5,836 Southwest Airlines reviews submitted anonymously by Southwest Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Southwest Airlines is right for you.