Is Southwest Airlines a good company to work for?

Southwest Airlines has an overall rating of 3.9 out of 5, based on over 5,836 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at Southwest Airlines to a friend and 52% have a positive outlook for the business. The best reviews about Southwest Airlines have been left by employees working as Intern , First Officer and Internship .

Does Southwest Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Southwest Airlines employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Southwest Airlines. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Southwest Airlines?

72% of Southwest Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Southwest Airlines 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Southwest Airlines?

Flight Attendant (723) , Ramp Agent (528) , Customer Service Representative (187) , Customer Service Agent (167) , Operations Agent (110) , Intern (99) , Manager (70) , Customer Service Supervisor (56) , CSA - Customer Service Associate (54) , Ramp Supervisor (53) , Airline Pilot (50) , Captain (47) , Analyst (46) , Customer Service (43) , Senior Software Engineer (38)

What are the pros of working at Southwest Airlines according to real employee reviews?

"401k benefits are great and so are retirement options." ((in 767 reviews)); "The culture here is great and I don't fear for my job because they rule with LUV and not through fear." ((in 498 reviews)); "very friendly and great people to work with" ((in 371 reviews)); "Flight benefits are great if you're the kind of person who loves to travel with no guarantees." ((in 304 reviews)); "It is very fun and the pay is great." ((in 278 reviews))

What are the cons of working at Southwest Airlines according to real employee reviews?

"Poor Management too much headquarters oversight with little consideration for front line employees" ((in 169 reviews)); "The only cons I can think of are the long hours and weather conditions at times." ((in 98 reviews)); "Bad managers can be a bane." ((in 42 reviews)); "salaries are low and they try to sell travel/401k match to make up for it" ((in 40 reviews)); "Most of the supervisors have never taken calls in the Southwest call centers and therefore are unable to relate to the stressful calls." ((in 35 reviews))

What are employees saying about Southwest Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Southwest Airlines layoffs and their outlook for job security at Southwest Airlines in 2026.

What are the top reviewed Southwest Airlines locations?

Dallas , Denver , Chicago , Phoenix , Houston , Los Angeles , Atlanta , Baltimore , Oakland , Las Vegas , Orlando , Bwi Airport , San Antonio , Oklahoma City , Austin , Nashville , San Jose , San Diego , Fort Lauderdale , Saint Louis , New York , Tampa , Indianapolis , Sacramento , San Francisco , Kansas City , Albany , Boston , Washington , Minneapolis

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Southwest Airlines

Southwest Airlines reviews

3.9

72% would recommend to a friend

(5,210 total reviews)

Robert E. Jordan

50% approve of CEO

52% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.1

Senior management

Southwest Airlines has an employee rating of 3.9 out of 5 stars, based on 5,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Southwest Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Sep 23, 2008

Southwest Airlines.

Ramp agent

Recommend

CEO approval

Business Outlook

Pros

The benefits are the best with free filght being number 1 and they have the best healthcare plan with medical dental and vision plan coming in at a little over $16 a month you cant beat it

Cons

The starting pay for what we do is low. you start out at $10.18 an hour when for the work we do it should be somewhere around $12 at least thats how some competitors feel. Another down side is the lack of respect from station management (some supervisors and some station management) is it hard to say good job and talk to the work force like adults or it the child talk better.

5.0

Sep 18, 2008

Great Leadership, Great People, Great Company

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The leadership, the culture and the people. Every employee is made to feel valued and appreciated on a daily basis. Not only by your managers and supervisors but by the leaders of the company. My 27 year old daughter says I go to daycare and not work everyday.

Cons

Vacation is a bit lame. Most companies have moved from vacation and sick benefits to PTO. It's difficult to hire for a senior position and offer only 2 weeks vacation. (3 weeks after 5 years)

5.0

Sep 17, 2008

Ten on a scale of Five.

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Industry leading benefits, a healthy relationship between management and unions, a profitsharing plan backed by three decades of unbroken profit, and a positive, supportive environment! I don't think I've ever seen such a hearty welcome to new employees, nor have I seen so many people thinking like owners of the company, taking responsibility and ownership of how we serve our Customers and maintain our Culture, which is one of the keys to our success. With few exceptions, most of our people were "Living the Southwest Way" before they even knew what it was.

Cons

Baggage Service. I'd really like to see our numbers improve in this area.

Viewing 5197 - 5199 of 5,210 Reviews

Jobs at Southwest Airlines

Supervisor Ramp - MSY

Manager Future Schedules

Supervisor Ramp - DCA

Flight Ops Flight Instructor - HDQ

Senior Lead Counsel Labor Relations

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Southwest Airlines

Southwest Airlines reviews

Ratings by category

Ratings by demographic groups

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Southwest Airlines.

Great Leadership, Great People, Great Company

Ten on a scale of Five.

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