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      Spectrum

      Engaged Employer

      Spectrum RSC Supervisor reviews

      3.7

      81% would recommend to a friend

      (67 total reviews)
      avatar

      Chris Winfrey

      25% approve of CEO

      44% positive business outlook

      Ratings by category

      4.5

      Compensation and benefits

      4.4

      Diversity & inclusion

      4.0

      Work/Life balance

      4.0

      Career opportunities

      3.7

      Culture & values

      3.4

      Senior management

      RSC Supervisor employees have rated Spectrum with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most RSC Supervisor professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by RSC Supervisor professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      67 reviews
      1.0
      May 17, 2022

      Stay far away

      Rsc representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty much the only pros are pay and benefits

      Cons

      Lazy coworkers, terrible management, work/life balance.

      3.0
      May 5, 2022

      If you've worked one call center job...

      Rsc representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health benefits alone are Top Tier. Probably the best you'll find outside of another fortune 500. Decent starting pay. Paid, lengthy and truly comprehensive training. Partially self-driven raises, as in, you do X amount of hours of additional training(roughly 20 hours for each bump is unpaid) and you get a $1.50 pay raise and a roman numeral added to your title that adds nothing to your responsibility, but only makes it so you're eligible to move up to a senior position.

      Cons

      The shifts are garbage. You're usually starting out filling whatever gap there is in the current schedule, and because the hours are 6am to 10pm, you're saddled with either waking up at the crack of dawn, or having no life because you can only do things in the mornings, or late at night when nothing in this small town(Fond Du Lac) is open. Management is an unstructured amalgamation of both Macro and Micro management styles, and it wholly depends on who your direct supervisor, and subsequently, there and your manager is. Also, you're taking calls from people who didn't have their problem initially solved by Spectrum's customer service line, so just imagine how unhappy most people you talk to will be. And because it's mostly all outbound calls, it's the equivalent of willingly eating a poop sandwich.

      3.0
      Apr 8, 2022

      Management

      Rsc
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free service and insurance not bad

      Cons

      Needs new managers cares about employees.

      Viewing 40 - 42 of 67 Reviews
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      Glassdoor has 19,997 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.