Is Spectrum a good company to work for as a Internet and Phone Technical Support?

Internet and Phone Technical Support professionals working at Spectrum have rated their employer with 2.8 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet and Phone Technical Support Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet and Phone Technical Support interview questions at Spectrum .

Does Spectrum pay Internet and Phone Technical Support employees well?

Internet and Phone Technical Support professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 43 anonymously submitted employee reviews. This is 21.7% better than the company average rating for salary and benefits. Find out more about Internet and Phone Technical Support salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (473) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (244) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3355 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 602 reviews)); "lunch/ schedule options and vacation accrual/initial training is great" ((in 324 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 309 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 295 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1192 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 382 reviews)); "Bad managers and don’t care" ((in 282 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 266 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 251 reviews))

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Spectrum

Spectrum Internet and Phone Technical Support reviews

2.8

48% would recommend to a friend

(43 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.4

Diversity & inclusion

3.3

Career opportunities

2.3

Culture & values

2.3

Work/Life balance

2.1

Senior management

Internet/Phone Technical Support employees have rated Spectrum with 2.8 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Internet/Phone Technical Support professionals have an average working experience there. Spectrum is rated 22% below average by Internet/Phone Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

2.0

May 19, 2025

Good for a first job or placeholder but not the long run

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

free internet, TV and phone for employees Sometimes we got free food

Cons

HR is terrible micromanaging down to the minute Managers and VP and so disconnected Employees are just a number most new hires quit in 6-12 months

2.0

Apr 7, 2025

Decent Employer

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

-Time off -Employee discount of free tv and internet with discounted phone service.

Cons

-Teams way to big -Extreme micromanaging -Constant Manager change

4.0

Nov 8, 2024

Was a good overall experience

Internet & phone repair representative

Recommend

CEO approval

Business Outlook

Pros

Decent incentives with good support from upper management. Position also had extensive paid training which made getting started much easier.

Cons

Biggest con would be when the company decided to shut down the call center, putting myself and over 600 others out of work.

Viewing 1 - 3 of 43 Reviews

Jobs at Spectrum

Customer Service Representative | Technical Support

Customer Service Representative | SB Technical Support

Customer Service Representative | Technical Support

Customer Service Representative | SB Technical Support

Customer Service Representative | Technical Support

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Spectrum

Spectrum Internet and Phone Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a first job or placeholder but not the long run

Decent Employer

Was a good overall experience

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