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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,923 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,923 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      2.0
      Nov 6, 2017

      Decent pay, poor management

      Inbound sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is ok, though drastically less that before the merger (former TWC Employee). Nice employees and nice office.

      Cons

      Inconsistent policies, Inconsistent pay, terrible morale throughout the company. Sales department consistently getting tech support and billing calls instead of sales call. Departments do not communicate well with each other leading to a convoluted system of resolving issues to the point that most issues never get resolved and the customer is lost to a competitor.

      avatar
      Spectrum Response
      8y
      We are sorry to hear about your negative experience working with us. We appreciate your honesty and want you to know that we will be using your feedback as we look for ways to improve our employee experience.
      1.0
      Oct 31, 2017

      DON'T WORK FOR SPECTRUM

      Business class billing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The two good things is free cable/internet/phone and Time Off. Cable package is going to be changing as well not as much free stuff. it never worked half the time anyways. Vacation time is really good, sick time accrued at like 3hs for every 40hrs worked, 4 days of personal time and 80hrs vacation time, but its hard trying to get the time off. only so much time per day allowed, if you need time off you have to jump thru hoops to get a day off and ready to explain why.. Benefits are cheap (also not good).. Read CONS!!

      Cons

      Everything sucked! There's a reason why Spectrum is ranked as having one of the worse customer service. We're not allowed to spend more than 15 min on the phones with customers or we get in trouble. The pay is terrible for what you do, overworked and underpaid. Within a year while I was there my workload more than doubled. When Charter took over we lost our monthly and yearly bonuses. My raise for the entire year was 13 cents and I was one of the top performers. The attendance policy changed basically there is no policy. It's at the supervisors discretion, even calling off one day can get you wrote up. Benefits stink. and it's WAY to micromanaged there is constantly a Team Lead, Supervisor, or manager over your shoulder. The billing system is broken. You will get calls constantly from customer with disconnects/orders/service calls not going thru.... There's better options that pay better or the same.

      avatar
      Spectrum Response
      8y
      We are sorry to hear about your frustrations with Spectrum's technology and management practices. We understand the importance of providing our employees with the best tools to succeed at their jobs, so we will be taking your feedback into deep consideration as we look for improvements in this area.
      2.0
      Oct 2, 2017

      Shaky place to be at the moment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity for growth and advancement

      Cons

      Dog eat dog environment. Quick turnaround. Low Morale

      Viewing 313 - 315 of 18,923 Reviews
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      Glassdoor has 20,004 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.