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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,939 total reviews)
      avatar

      Chris Winfrey

      52% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,939 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jun 9, 2017

      Not employee friendly

      Tech support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co workers, location ..for me at least, discounted cable services

      Cons

      Pay caps lower than regional average, raise freeze, minimal time off, micro manage, high volume call centers, poor training, unapproachable management, over paid executives, poor repair services, unfair metrics, swift terminations for minor offenses, small cubical, since taking over Time Warner cable they have reduced pay, taken away personal time, increased cost of benefits, eliminated bonus incentives, freeze and cap salaries, increased call volume, increase customer cost, reduced quality of service and equipment. This company is a nightmare.

      3.0
      Jun 6, 2017

      Cable world review

      Cable technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have good benefits, and good coworkers.

      Cons

      Poor upper management on the corporate level. Constantly ask for your opinion how to make things better but then they don't care about your opinion.

      2.0
      Jun 5, 2017

      Time Warner Cable was a better company

      Advanced repair agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent. Overall the supervisors and managers are great.

      Cons

      The company has gone from a company that cares about its employees and its customers to a company that only cares about money. There is no imcentive to stay. This company removed the option to work at home, use cell phones, and removed flex breaks. It is absolutely ridiculous that we have to transfer customers for things we used to be able to resolve. A customer should not have to be transferred multiple times to get their services working. This job drains you. You will be yelled at for things that are out of your control constantly. You will constantly have to fix the mistakes that other employees have caused. The list goes on and on

      Viewing 511 - 513 of 18,939 Reviews
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      Glassdoor has 20,021 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.