Is Spectrum a good company to work for?

Spectrum has an overall rating of 3.3 out of 5, based on over 19,959 reviews left anonymously by employees. This rating has been stable over the past 12 months. 52% of employees would recommend working at Spectrum to a friend and 46% have a positive outlook for the business. The best reviews about Spectrum have been left by employees working as Internship , Intern and Senior Recruiter .

Does Spectrum pay their employees well?

According to anonymously submitted Glassdoor reviews, Spectrum employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Spectrum. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Spectrum?

52% of Spectrum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Spectrum 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (472) , Inbound Sales Representative (392) , Account Executive (370) , Sales Associate (359) , Retention Specialist (354) , Field Technician (349) , Direct Sales Representative (320) , Field Service Technician (273) , Sales (244) , Outside Sales Representative (217) , Customer Service Representative (CSR) (199) , Billing Specialist (198) , Inside Sales Representative (195) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3277 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 623 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 331 reviews)); "lunch/ schedule options and vacation accrual/initial training is great" ((in 317 reviews)); "Good money when deals go through and lots of free time if you are hitting numbers" ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1204 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 386 reviews)); "Customer issues and bad managers" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 272 reviews)); "Attendance policy isn't good but the supervisors are great" ((in 255 reviews))

What are employees saying about Spectrum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Spectrum layoffs and their outlook for job security at Spectrum in 2026.

What Spectrum locations have received the highest employee ratings?

Wesley Chapel , Decatur , Newnan , Mansfield , Garden Grove , Dallas-Fort Worth , Woodland Hills , Fenton , Latham , Glens Falls

Spectrum reviews

3.3

52% would recommend to a friend

(18,879 total reviews)

Chris Winfrey

54% approve of CEO

46% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Career opportunities

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Apr 5, 2020

Not what you would think

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fellow peer employees are very nice and try to give you positive outlooks..as a new person.The health benefits are good.The free services are nice ..

Cons

Covid19..no empathy .. if you're sick that still expect you to be there even if your doctor has told you to stay home.So exposing other employees to your illness does not matter to them at all, wich right now during all of this ..the pattern ...isnt appropriate.

Spectrum Response

6y

Thank you for your review. We appreciate your concerns as we work together through these unprecedented times. As one of FEMA’s Community Lifeline sectors, our services are essential to hospitals, emergency first responders, government facilities, the news media and our communities to stay connected, help flatten the curve and protect the country. Making sure we deliver these vital communications while supporting our employees is our top priority. To that end, we recently made a number of changes to our operations that will help our employees better manage through this challenging time. These include an additional 15 days of paid time off to be used for any COVID-19 related personal need, increased social distancing plans in all of our call centers and operations facilities, and the option for remote work for employees whose jobs allow them to work outside the office without endangering our obligation to provide critical services.

1.0

Mar 15, 2020

Company doesn't care about it's employees... or customers

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Interesting work Some good people at various levels of the organization

Cons

All decisions are made at the executive level, EVP and above and they do not grasp the direction that work places are going in. The work from home policy is, there is no work from home. Not even when there is a global pandemic will they allow their employees who have laptops to work from home (even when advised by the CDC) Their inclement weather policy is if you can't make it into the office you have to take PTO They do not care about their employees, do not empower their people and are stuck in the 1980s

Spectrum Response

6y

We appreciate your comments as we work together during these unprecedented events. Spectrum is a FEMA Community Lifeline company, providing services essential to hospitals, emergency first responders, government facilities, the news media and our communities, to help them to stay connected, flatten the curve and protect the country. Delivering these vital services while supporting employees is our top priority. That being said, we recently made a number of changes to our operations that will help employees better manage through this challenge, including an additional 15 days of PTO to be used for COVID-19 related needs, increased social distancing plans in our call centers and operations facilities, and a remote option for employees whose jobs allow them to work from home while still providing critical support services. We thank you for continuing to support our customers and communities to ensure they remain connected and safe.

1.0

Jun 24, 2018

Avoid Like the Plague

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Free streaming TV and a decent benefits package.

Cons

3 years to become vested in 401(k) Unable to take vacation time for 6 months after hire Work from home is frowned upon Here's my big one: Upper management is detached from reality. Recently, there has been a push to reduce the number of self inflicted outages. I agree that we should strive to get that number as close to 0 as possible. However, writing employees up or chastising them for making mistakes is not good management. We're all adults here and want to provide our customers the best experience possible. The Denver job market is tight, and you're shooting yourself in the foot by angering your employees.

Viewing 55 - 57 of 18,879 Reviews

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Not what you would think

Company doesn't care about it's employees... or customers

Avoid Like the Plague

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