Is Spectrum a good company to work for as a Internet Phone Representative?

Internet Phone Representative professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet Phone Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet Phone Representative interview questions at Spectrum .

Does Spectrum pay Internet Phone Representative employees well?

Internet Phone Representative professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 38 anonymously submitted employee reviews. This is 21.7% better than the company average rating for salary and benefits. Find out more about Internet Phone Representative salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (473) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (244) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3229 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 623 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 324 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 316 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 309 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1179 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 382 reviews)); "Trainers and managers don't communicate" ((in 270 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 266 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 260 reviews))

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Spectrum

Spectrum Internet Phone Representative reviews

2.6

36% would recommend to a friend

(38 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.0

Diversity & inclusion

3.0

Career opportunities

1.9

Culture & values

1.7

Work/Life balance

1.6

Senior management

Internet/Phone Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Internet/Phone Representative professionals have an average working experience there. Spectrum is rated 27% below average by Internet/Phone Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

1.0

Jan 14, 2023

Bad company culture

Internet and phone technical support

Recommend

CEO approval

Business Outlook

Pros

The pay is decent and discounted services are great if you use their products.

Cons

The company cares little about actual quality of technicians and more about stats.

1.0

Dec 11, 2022

Run

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

Benefits were decent. On-site cafeteria was nice.

Cons

If you want a company that'll change what you're expected to do outside of the realm of your job description several times per year, this is the place to go. Otherwise, steer clear.

4.0

Sep 11, 2022

Not for everyone

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

Stable job with growth opportunities

Cons

Can be difficult working with customers all day everyday

Viewing 10 - 12 of 38 Reviews

Jobs at Spectrum

Customer Service Representative | SB Technical Support

Customer Service Representative | SB Billing Support

Customer Service Representative | SB Technical Support

Customer Service Representative | Technical Support

Customer Service Representative | Technical Support (Bilingual)

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Spectrum

Spectrum Internet Phone Representative reviews

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Bad company culture

Run

Not for everyone

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