Spectrum reviews

Salaried, (60-80) hour work weeks including weekends, must be available 24/7 including vacations, toxic work environment, HR in pocket of highest management, no hybrid or work from home options

- Selling mobile phone plans is a condition of employment, you are required to pitch them every call regardless of the situation and if you don’t achieve high enough you’ll get cut. Closing a sale will take 30-60 minutes and will net you ~$11 IF the customer gets 4 lines of unlimited data, keeps the plan for 60 days, AND you’re at least in the 80th percentile of your shift group. Not only will you probably make less but you could take 4-8 more calls in that timeframe which means you LOSE money doing it due to the opportunity cost. - Extremely corporate, this is going to tie in with most of the cons - Productivity is heavily monitored - The best policy is to assume every chat with a coworker and call with a customer is being listened to - You’ll sometimes get verbally abused by customers, as long as you don’t take it personally it’s not really that bad I actually kind of laugh to myself about the ridiculous things people will say.