Spectrum Customer Service Representative Video Repair reviews

2.6

25% would recommend to a friend

(139 total reviews)
avatar

Chris Winfrey

11% approve of CEO

25% positive business outlook

Customer Service Representative, Video Repair employees have rated Spectrum with 2.6 out of 5 stars, based on 139 company reviews on Glassdoor. This indicates that most Customer Service Representative, Video Repair professionals have an average working experience there. Spectrum is rated 27% below average by Customer Service Representative, Video Repair professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

139 reviews
2.0
Mar 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits, free cable, great teammates

Cons

Crappy equipment, policies, metrics, upper management doesn’t have a clue as to what the call centers REALLY deal with, you have to take abuse from customers on another level

4.0
Dec 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Great upward mobility. Supervisors are generally laid back and management is very accommodating. Great employee lounge. Paid time off. Lots of one on one with supervisors.

Cons

Very stressful. Metrics can be difficult to maintain. Sick time used to be set, now has to be built up. Constantly changing greetings and prices.

Viewing 127 - 129 of 139 Reviews

Glassdoor has 20,054 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.