Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
avatar

Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
4.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

They had all around great support when needed. Friendly environment to work in. Opportunity to grow and develop skills.

Cons

The one thing that stood out to me was the lack of communication between different departments. For example when setting up a technician out to a persons home the technician does not have access to the notes on the job order.

Viewing 13 - 15 of 200 Reviews

Glassdoor has 20,051 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.