Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
avatar

Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
2.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Pays well, the benefits are good

Cons

Work life balance, no breaks from phones, customers are rude, not enough support, training and real environment are very different, poor communication, never perform good enough, metrics are unrealistic

5.0
Mar 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, ADA accommodations , Team Work, Good Supervisors.

Cons

Sedgwick is a nightmare to deal with if any Short Term Disability issues arise, Can be overwhelming if you try to hard and don't feel comfortable talking to people

Viewing 16 - 18 of 200 Reviews

Glassdoor has 20,054 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.