Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
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Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
4.0
Jan 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, environment, hours, friendly people

Cons

Management, too many calls back to back, short lunch, no breaks really,

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Spectrum Response
5y
Spectrum's customer-facing representatives are ambassadors for our company. We appreciate the professionalism and consideration you displayed during your time with us to help customers find positive resolutions.
4.0
Dec 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent pay, Vacation hours, Opportunity for growth

Cons

Shifts available, stress, Call Volume, customers can be difficult

avatar
Spectrum Response
5y
Thank you for your review! Spectrum's customer-facing representatives are ambassadors for our company and we admire the professionalism you dedicated to finding positive resolutions.
Viewing 187 - 189 of 200 Reviews

Glassdoor has 20,051 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.