Pros
The pay rates are competitive, most of the co worker base is very nice. The trainers put in a lot of work. Overall not the worst experience. Benefits are good.
Cons
This company could use some serious reform in the management department. Most of them I've encountered act like abusive family in terms they will mock you for your dress and appearance as if it affected your work standards. I made sure to adhere to the dress code but it still was not enough. There were also instances of them berating employees after they were yelled at for poor metrics for the year. This trickle down finger pointing is not a good management style and half the floor is looking for work elsewhere due to it. They also have been expecting a 90% or above call quality ratio from everyone on the floor but I've only seen them enforce this on people they don't really like. The singling out is a huge deal here and I know a couple people are looking at taking legal action. I keep telling them they wont have a leg to stand on though as the company will take HR steps to make sure they will be protected. Truly abhorrent behavior and it's really sad to see the turn around so high from things that can be handled more simply and with a more experienced hand in management. To put one thing in perspective we were all told we could hang up on belligerent customers for years now and the highest management on the floor was apparently not even aware of this activity so that "policy" changed quickly. The total detachment and ignorance from someone on the same floor is inexcusable. And finally the career opportunities were limited after hire here. They started us with 6 months and we can move elsewhere in the company, then changed it to a year shortly after.