Square reviews

Jack is a mess. no internal movement. poor compensation. constant layoffs. middle management is useless. Jack is replacing everything with AI, no one is safe. lack of transparency. leaders are afraid of change and still think its 2011, causing issues within the company / causing it to remain at a standstill. the product itself needs improvements, we hear it all the time from customers who are churning - yet no product improvements have been made.

-Lack of empathy from Jack and upper management especially after repeated layoffs. The message was basically "deal with it or leave" after laying off over 1000 employees and moving their workload to others. -Jack's "inner circle" is a group of cherry-picked yes-men with no transparency. They are the real decision makers at Square. -While Square preaches equality and diversity, there is still a lack of accountability when incidents occur. I've witnessed discriminatory and misogynistic leadership succeed while "problem" employees are quietly pushed out. -Benefits are slowly being stripped away, ie. bereavement leave which was reduced to just a few days for the death of a close family member including a child or spouse. -Customer service reps are treated as dispensable and jobs are being farmed out to other countries so Square can pay less per employee. The quality of customer service has gone down significantly because of this. -Your experience is very dependent on which team in which department you are in. Some are better than others and consistency between orgs is lacking. -Stack ranking for raises is deeply problematic. I've watched high-performers get no raise and a poor rating so that others could get promotions because they are severely limited by upper management. So much is dependent on your managers opinion and oftentimes how much they like you. Bias is a huge problem.