Is Staples a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Staples have rated their employer with 3.6 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Staples employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Staples now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Staples .

Does Staples pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Staples with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 3.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Staples.

What are the top reviewed jobs at Staples?

Sales Associate (1565) , Copy and Print Associate (452) , General Manager (298) , Sales Manager (297) , Cashier (285) , Sales Associate/Cashier (271) , Print and Marketing Associate (268) , EasyTech Associate (256) , Retail Sales Associate (214) , Copy Center Associate (159) , B2B Sales Consultant (154) , Easy Tech Sales Associate (150) , Account Manager (146) , Tech Associate (146) , Customer Service Representative (131)

What are the pros of working at Staples according to real employee reviews?

"Great people and as long as you like talking to people it can be a very fun job." ((in 816 reviews)); "I can't think of one pros working here besides having great coworkers at my location." ((in 563 reviews)); "Benefits were good and started after 30 days (FT only)" ((in 540 reviews)); "This job had flexible hours and was very easy to learn and was my first job before college." ((in 526 reviews)); "Super easy and flexible scheduling" ((in 256 reviews))

What are the cons of working at Staples according to real employee reviews?

"Low pay and sometimes asked to do things that are not part of the job description." ((in 1212 reviews)); "Management is poor and inexperienced" ((in 918 reviews)); "Poor upper management seemed to be grasping at straws" ((in 245 reviews)); "No training is given and you basically learn on the job." ((in 208 reviews)); "No commission when they expect you to sell warranties and credit card signups on every tech sale." ((in 126 reviews))

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Staples

Staples Customer Service Associate reviews

3.6

27% would recommend to a friend

(28 total reviews)

Michael Motz

100% approve of CEO

6% positive business outlook

Ratings by category

5.0

Diversity & inclusion

2.9

Work/Life balance

2.9

Career opportunities

2.6

Compensation and benefits

2.5

Culture & values

2.1

Senior management

Customer Service Associate employees have rated Staples with 3.6 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Staples is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

3.0

Apr 22, 2014

Good Place to Start Off

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Really flexible with a student's schedule, my supervisor was great- she truly cared about giving me the best opportunities and took the time to get to know what I enjoyed about my position.

Cons

Pay is pretty low but it was an entry level position. Some management was very slow to respond whenever help was needed at the front. Training for new employees varied- some employees were given days to shadow a well seasoned associate while others were only given a few hours.

4.0

Feb 27, 2014

One of my better retail experiences

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

My location is awesome. My managers are easy going, and you really do get some good training. The customers are cool 95% of the time, associates get to use a discount, there is always something to do, and they aren't too pushy, but expect you to try. I always get a steady schedule/hours. They also work around my school schedule with no hassle.

Cons

It goes by location. You do have to wear a uniform, but at least they give you the shirts.

3.0

Feb 7, 2014