Is Staples a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Staples have rated their employer with 3.6 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Staples employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Staples now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Staples .

Does Staples pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Staples with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 3.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Staples.

What are the top reviewed jobs at Staples?

Sales Associate (1565) , Copy and Print Associate (452) , General Manager (298) , Sales Manager (297) , Cashier (285) , Sales Associate/Cashier (271) , Print and Marketing Associate (267) , EasyTech Associate (256) , Retail Sales Associate (214) , Copy Center Associate (159) , B2B Sales Consultant (154) , Easy Tech Sales Associate (150) , Account Manager (147) , Tech Associate (146) , Customer Service Representative (131)

What are the pros of working at Staples according to real employee reviews?

"Great people and as long as you like talking to people it can be a very fun job." ((in 816 reviews)); "I can't think of one pros working here besides having great coworkers at my location." ((in 563 reviews)); "Benefits were good and started after 30 days (FT only)" ((in 540 reviews)); "This job had flexible hours and was very easy to learn and was my first job before college." ((in 526 reviews)); "Super easy and flexible scheduling" ((in 256 reviews))

What are the cons of working at Staples according to real employee reviews?

"Low pay and sometimes asked to do things that are not part of the job description." ((in 1212 reviews)); "Management is poor and inexperienced" ((in 918 reviews)); "Poor upper management seemed to be grasping at straws" ((in 245 reviews)); "No training is given and you basically learn on the job." ((in 208 reviews)); "No commission when they expect you to sell warranties and credit card signups on every tech sale." ((in 126 reviews))

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Staples

Staples Customer Service Associate reviews

3.6

27% would recommend to a friend

(28 total reviews)

Michael Motz

100% approve of CEO

6% positive business outlook

Ratings by category

5.0

Diversity & inclusion

2.9

Work/Life balance

2.9

Career opportunities

2.6

Compensation and benefits

2.5

Culture & values

2.1

Senior management

Customer Service Associate employees have rated Staples with 3.6 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Staples is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

28 reviews

3.0

Nov 13, 2013

You can never ever do enough

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

staying on top of technology and office supplies

Cons

It's retail. Sell, sell, sell, push push, push.

5.0

Sep 13, 2013

Fun place to work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Made a lot of business connections, good training, fun atmosphere

Cons

low pay, hard to move up if your in customer service

5.0

Apr 18, 2013

Very good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

decent pay, great people to work with, decent hours but mananagable, Was able to talk to managers when an issue arised and have the issue dealt with.

Cons

Dealing with customers was sometimes a let down because the customers would be rude or irate because their computers didn't work and they expected you to be the one to fix them even though you tell them all you can do is send them off.

Viewing 25 - 27 of 28 Reviews

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Staples Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

You can never ever do enough

Fun place to work

Very good

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