Staples Operations Manager reviews

1.8

37% would recommend to a friend

(71 total reviews)
avatar

Michael Motz

98% approve of CEO

35% positive business outlook

Operations Manager employees have rated Staples with 1.8 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a poor working experience there. Staples is rated 49% below average by Operations Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

71 reviews
2.0
Oct 1, 2013
Recommend
CEO approval
Business Outlook

Pros

A lot of great employees. Decent merchandise discount.

Cons

Very poor staffing limits set by corporate. Managers have to do a lot of work due to minimal staffing, but must drive business too. District Manager wants you to manage and delegate tasks to associates. Unrealistic expectations when they don't let you hire enough associates to delegate to. Not competitive on pay. Hires external managers at higher rates than experienced internal managers.

1.0
Sep 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Assistant managers are paid hourly. You work the retail standard of 45 hours per week, however, should you go over 45 hours you are paid true overtime.

Cons

There is little to no valuable training. The expectation is you will take a 15-30 minute online tutorial and be able to execute your role flawlessly. There is much propaganda for concern for the ethical treatment of employees, but in my own experience it is the opposite. I reported my superior for an ethics situation and the result was to move me to another store. One week later when they couldn't find another assistant to work with this manager I was moved back. This manager is still employed despite their inability to execute simple leadership functions. Unfortunately this is simply one example of a long laundry list of similar situations. This company is very fond of conference calls, which allow store managers to say what upper management wants to hear, but upper management does not go into the stores often enough to find that the store managers are not delivering on these phone call promises. The result is an under-performing district.

Viewing 55 - 57 of 71 Reviews

Glassdoor has 15,193 Staples reviews submitted anonymously by Staples employees. Read employee reviews and ratings on Glassdoor to decide if Staples is right for you.