Inexperienced new shift supervisors micromanaging employees, monitoring bathroom breaks. Have to ask for permission to use the restroom. Bills over $20 are dropped in a safe box, as Starbucks doesn't trust their employees. Schedules are not flexible, days off need to be notified a month in advance. You are expected to do everything as a barista, drive thru, make drinks, (hot bar) Fappuccinos, refreshers, (cold bar), customer support (bus tables, mop floors, do dishes). .. list goes on. You do not have 5 seconds to yourself, you're constantly required to clean surfaces, brew coffee, all while having an inexperienced shift supervisors breathing down your neck and telling you you're doing things wrong and asking personal questions. You do not get a 15 minute break, only 10 minutes, and it is monitored by some shift supervisors.
If you extend a hand for a customer and try to fix their drink yourself you get yelled at for leaving your station. Communication is poor. Pay is is $11 an hour, everyone starts off the same regardless of experience. Very high turnover rate, Starbucks lives off of young inexperienced workers so they can exploit them and make a profit for the executives.
Hours always change, you can close one day and have to open at 4AM. Starbucks insurance isn't great as everyone says it is, it costs a lot of money per paycheck to get decent coverage, you have to work minimum 20 hours a week and wait 5 months from your hire date, if you don't make 20 hours, you lose it. Free tuition is mostly for show, no one I know is able to take advantage of the program due to bunch of jumps and hoops you have to jump through. You have to pay up front for the tuition, Starbucks will "reimburse you, if you meet certain requirements", and also their Bean Stock is an absolute joke.
Customers are the worst you will ever deal with, decaffeinated, usually middle class and extremely rude. Tips are almost non existent, as Starbucks clientele doesn't tip much at all plus the tips are split between how many hours you and every other employee had worked. You're lucky if you'll get them weekly.
Menu is extremely complex and not intuitive. Customers, for example, oftentimes order something along ..
"Can I get a large non fat skinny sugar free blond vanilla latte extra hot no foam on top and a tall iced half decaf caramel macchiato with extra caramel drizzle and nonfat milk, light ice and a warm cheese danish...", etc, speaking really fast, and they get extremely upset when you ask them to repeat the order as you're trying to get it right and punch everything into the computer, for which there is a separate button for every single option.
If it's not peak, you have to take the order, make the drink, warm up the food(run to the other end of the store), take payment and hand out the drink, and the company expects all this to be done in under 45 seconds, which is the goal.
The company will tell you lies about coffee in order to make you work faster and harder.
Starbucks customers will often not speak up at the drive through, and get very upset if asked to speak up, this is a very common occurrence.
I have never in my life worked with more venomous and rude customers, absolutely worst people with horrible attitudes which treat you like trash.
If you're considering working for this company, please look somewhere else, your time is not worth it, no matter your experience. I would also bet on most of these positive reviews on here being fake - bought by the company in order to reel in naive workers.
