Starbucks reviews

3.5

57% would recommend to a friend

(85,672 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
1.0
Nov 18, 2018
Recommend
CEO approval
Business Outlook

Pros

They do offer health insurance, which is better than most/many fast food places (and yes it is a fast food place, even though they’d like to pretend it’s not), but it wasn’t very good when I worked there, and considering how much they pay you, wasn’t cheap either.

Cons

-Sick leave doesn’t exist. I once had the flu and was told I had to come in because I couldn’t find anyone to cover my shift. Literally actually had snot drip out of my nose and onto the counter in front of multiple customers (gross. Can you imagine being a customer and seeing that? Disgusting). Managers saw how sick I was and were not sympathetic. Even worse, a coworker of mine had kidney stones and was in excruciating pain before she even knew they were kidney stones, but was not allowed to leave her shift despite being in so much pain that she was in tears and barely able to walk. She wound up having to go to urgent care, who then sent her to the emergency room because they were concerned for her safety. Management didn’t care. -Coworker sexually harassed myself and multiple other coworkers (side-kicked in the butt, slapped women’s chests, talked about very inappropriate things over the headset, touched women’s chests and butts), sexually harassed male customers to the point that one man told us he was never coming back, and made fun of another coworker who had Tourette’s to their face. Myself and four other people called the HR line and reported her, and were told that it would be left up to the manager to decide if she was to be reprimanded or punished. Issue was, her and the manager were besties and would go out drinking together on a regular basis (against company policy). The manager therefore did nothing. Even worse, four of us had reported the issue anonymously, but one of us was not given the option for anonymous comment, and had to put her name on her report. The manager then retaliated against her, by threatening her with termination and accusing her of theft. -I was promoted to shift manager and all my coworkers loved me. I didn’t do anything wrong, had high numbers, and did very well in my position. Multiple coworkers told me I was the only shift manager that they felt truly comfortable with and trusted. I was demoted, when the same woman who had sexually harassed me fed the manager many lies about my performance that could not be backed up with evidence. Manager and she were close friends though, so guess who they believed. -Coworker and friend of mine went on medical leave, was told her leave was approved, and then when she came back, was told it had actually never been approved and that she was on her final warning, despite having had no warnings before, and being assured that her medical leave was fully taken care of before she left. -Pay is low.

5.0
Nov 8, 2018

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Great work environment. Good growth

Cons

too many hours. They dont let you have work life balance.

3.0
Nov 3, 2018

Tough times

Recommend
CEO approval
Business Outlook

Pros

Amazing benefits Great hours for full-time, sometimes over-time pay Great coworkers Always on your feet and find something to do

Cons

Afternoons and evenings are really understaffed, volume is too much to handle No wiggle room if down a person, can make the day a struggle to get sidework done. Drinks are getting too complicated to sequence Pay is not that great for the amount of work, and also the things we deal with.

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