Starbucks reviews

3.5

56% would recommend to a friend

(85,287 total reviews)
avatar

Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
4.0
Nov 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The people. The majority of Starbucks employees are intelligent, funny, and considerate. I have made many friends here. Making quality drinks and connecting with customers makes my day meaningful. There are a lot of amazing new things coming for the company. Better technology, training, resources, etc.

Cons

The executives are passionate, knowledgeable and inspiring. Regional managment is often unable to live up to this standard. Regional managment cannot connect the vision to what is actually happening day to day. That is because a large majority of regional VPs, regional directors, and district managers have never spent more that their initial 2 week training in a store. They have no realy understanding of the challenges we face as we try to live up to the vision and mission of the company.

1.0
Nov 13, 2008
Recommend
CEO approval
Business Outlook

Pros

The heritage, corporate responsibility and the partners. Starbucks built its brand on quality, consistency and convenience. We have tried to grow big while remain small, and I think senior leadership's continued vision is a good one, but so far, they have failed to correct the district and regional leadership's wayward path from that vision

Cons

The district and regional leadership are COMPLETELY out of touch. The phoenix market has diluted itself with external hires that don't really know how to manage the business or even what made Starbucks successful in the past. Store managers are not able to perform the tasks that are being asked of them and are GROSSLY under-compensated for the amount of time that is required to do the job well.

2.0
Feb 14, 2022

Lost all respect for this company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Diverse company, maternity/paternity leave, good teams

Cons

Leadership lacks direction. On the quest for inclusiveness, they have excluded the employee's independent thought and morals with hypocritical decisions that benefit only the company in the end and screws over the employees. It was great 5 years ago, but they have lagged behind in career/salary progression. I can make 50% more at another company doing the exact same thing and without being stretched so thin. After a bad partner survey, leadership will ask why the score was so low and would want you to tell them why with no anonymity. They lack the empathy to understand why employees feel so frustrated and make you take "life" training. Yes, Starbucks leadership got scammed into hiring Eitan Sharir to teach "Achieving Excellence," forcing Humanist Idealisms down every employee's throat. How's that for diversity and inclusion? One of the last things, they got rid of internal promotions! You have to tell your manager you want to apply to another role within the company to advance. And to apply to that role, that role needs to open up first and someone has to step out of it, which is rare. You better hope you get along with your management or find another company. Leadership also lacks empathy for employee career advancement. They don't ask what employees want to do and what projects they like and just put you where they please. Don't be too surprise they reorg'd and changed your role right after you accepted the job.

Viewing 67 - 69 of 85,287 Reviews

Glassdoor has 90,996 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.