State Farm reviews

Since this is a mutual organization (i.e. not a stock company), upper management is not accountable for company performance as the "Board of Directors" is a rubber stamp for any and all organizational initiatives. Management is mostly inbred, and middle management has reached positions in departments that they don't have actual work experience in resulting in very poor policyholder customer service. Top Executives have lifetime job security, and some of the finest leaders have unfortunately retired or left the company in the past few years.The company is poorly directed at the top as there is a figurehead Chairman (his selection based on his family heritage). The backbone of the company is a large, professional, outstanding and loyal long term tenured employee group, about 20% of the Sales Agents (and their Team Members) bring in 100 % of the new business. Neither of these two groups have had much (if any) input into the re-engineering of State Farm, and that is shameful.

Metrics and micro-management that reward bad behavior and frankly, stupidity Consistent months of overtime (especially during summer and holidays) that doesn't even make a dent in the queue As society gets more vapid and unreasonable and less grounded in logic, customers become more untrusting and more difficult to reason with. Company is not forward thinking and will make decisions when it's too late