State Farm Customer Service Representative CSR reviews

2.8

43% would recommend to a friend

(89 total reviews)
avatar

Jon Farney

49% approve of CEO

48% positive business outlook

Customer Service Representative (CSR) employees have rated State Farm with 2.8 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. State Farm is rated 23% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

89 reviews
5.0
Nov 6, 2020
Recommend
CEO approval
Business Outlook

Pros

It was a basic call center job. If you like that type of work you will like that job. The company as a whole was nice. The offered good benefits, retirement options and were involved in community engagement.

Cons

Way too many people and a weird workforce management.

Viewing 85 - 87 of 89 Reviews

Glassdoor has 21,226 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.