State Farm reviews

This is a company in transition and in full retreat due to the large loss of 2017 auto policies, 7 BILLION in auto insurance in one year. State Farm is shutting down offices all over and moving to employees to a hub style. I am at the HUB in Tempe aka Phoenix Hub. The parking is a nightmare. 30 min delay most days to get out of the parking garage. Its so bad, management let our division come in at 7:45 and cut our lunch to 30 min so we can try to get a jump on other employees to fight parking garage rush hour. The shorter lunch period means you will never leave campus or be able to do any banking or make some calls on your lunch break to any side business or affairs you might have outside of work. At 4pm you will be treated to long lines at the elevators often waiting on the next elevator do to large crowds. Once, you get to the lobby you are off to the races to get to your car as fast as you can to possibly get one car ahead of someone else in the parking garage chaos. State Farm has also moved to a time clock workplace. So, line up people. No joke, line up like its 1955 and wait your turn to punch the clock. 27 people or more waiting one by one. You will do that in the morning, going to lunch, coming back from lunch and leaving at 4pm. Line after line, after line. SIU has become a call center job. You will be issued a headset and do hours of customer care videos. You will be managed by a product called task manager and productivity is managed in "team huddles". During these "team huddles," your name will be part of an excel spreadsheet. Your name will appear against your other teammates in green, yellow or red. The days of field work and actual casework in State Farm SIU are long gone. Be prepared to prepare rental cars for insured customers, work about 200 emails and data collect and label them off of guidelines for your team manager. All while keeping about 5 open windows on your two screens so that you can do data entry, make calls, send boilerplate legal letters from a system and never leave your cubicle, unless it is to go to a "team huddle" and watch your co-worker get destroyed for being slow, bad at hamster work. What a thankless job, with terrible working conditions. No culture no values.

Metrics Managers have favorites Amongst each other and subordinates Quantity regardless of errors is rewarded over thoroughness and integrity.