State Farm reviews

3.4

53% would recommend to a friend

(19,787 total reviews)
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Jon Farney

51% approve of CEO

48% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
3.0
Aug 14, 2021

Not like it used to be

Recommend
CEO approval
Business Outlook

Pros

It started off well. I thought I had it made when I got offered a job. I honestly thought I would work here for a long time, heck even retire! I had opportunities to develop and got a promotion. The benefits are pretty good. I managed to get hired on when the pension was in place so I have a 401k and pension. We have two health insurance plans to choose from, dental, vision, and a few others like short term disability. Hybrid work environment moving forward. Go into the office 5 days a month.

Cons

The metrics and workload are getting to be too much. You try to fix one thing then it's something else management finds wrong to get on to you about. It's like a no win situation. Despite rising COVID cases they are still moving forward with people returning to the office compared to other major companies postponing. Even though we have a hybrid style it should have been up to the employee to decide if they want to be 100% remote, hybrid, or go back in person. Pay - even though we are a #1 insurer we don't get paid like it. We are one of the lowest paid. It is especially bad now with each of the cities shifting to be more higher cost of living areas.

1.0
Feb 17, 2020
Recommend
CEO approval
Business Outlook

Pros

-matching 401k up to 900/year -paid for licensing / cont education

Cons

-Overwhelming workload. Industry average is 180 claims per handler, state farm is well over DOUBLE that. -Incompetent management, constantly restructuring every 3 months. -Inadequate training, most people done even know what their job is until they go "live". -Poor pay; I train wave upon wave of new hires only to find out that I make the same as the newbies; or even sometime, less. -I have seen people fall asleep on the job, get written up, and then be promoted within 6 months. - I have seen bottom of the barrel performers be promoted over top performers.

3.0
Oct 19, 2019

Lost their way

Recommend
CEO approval
Business Outlook

Pros

It used to be a great place to work with flexibility and job security. If you are in the right location or able to relocate, there is still a lot of opportunity.

Cons

It became all about production numbers with no focus on providing a quality service to our customers. Everyone understands the need to manage expenses, but upper leadership would try to spin it as being about the customer. There is little to no flexibility in schedules and an often unmanageable workload.

Viewing 151 - 153 of 19,787 Reviews

Glassdoor has 21,180 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.