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      Stefanini

      Engaged Employer

      Stefanini reviews

      3.8

      76% would recommend to a friend

      (1,885 total reviews)

      Marco Stefanini

      70% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Stefanini has an employee rating of 3.8 out of 5 stars, based on 1,885 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stefanini employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 11, 2021

      Definitely unpleasant

      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      you are technically getting experience

      Cons

      the pay is breathtakingly awful at $13 an hour

      avatar
      Stefanini Response
      4y
      Thank you for the feedback. We are sorry to hear of your dissatisfaction. While Stefanini is a great place to gain experience and exposure to the IT field, there are many benefits to our organization such as benefits and paid time off, continuing education programs (i.e. tuition reimbursement, mentorship program, eLearning platform, Team Lead Apprenticeship, Certifications, etc), opportunities to grow within, among many other positives! Thank you again for your time. Stefanini People and Culture- Sarah
      3.0
      Nov 24, 2020

      Decent Benefits, Decent Team.

      Helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on what desk hires you and what project you work on, you can have a really great time working Stefanini. The majority of the team I've worked with so far has been friendly and incredibly helpful. The Team Lead is fantastic: Flexible, accommodating and understanding. Especially so, considering the Covid pandemic. I'm incredibly fortunate to have been hired at a desk with a stellar Team Lead. Benefits are solid with plenty of options to enroll in. Also clearly laid out/easy to enroll when that time rolls around in November.

      Cons

      $13 is simply not enough. The pay isn't enough to justify working longer than 6-8 months, getting a little experience and moving on to one of the other IT companies that pay $10,000-$15,000 more. $14/yr isn't the best incentive to stick around and make it to Helpdesk level 2. There was initial talks during interviews of merit based pay raises and incentives and evaluations leading to pay increases but initial talks is as far as that got. Understaffing = High call volume. Especially if you're on a newly launched project with strict service level agreements. They can sometimes lay the micromanaging on pretty thick. Projects can change at any time. The desk you're at can get restructured depending on the clients needs. Your hours/job demands can change drastically, quickly.

      avatar
      Stefanini Response
      5y
      Thank you for sharing your feedback. Stefanini has been fortunate in prior years to offer annual merit increases. However, like many companies, we have had to take some actions to counter the effects that COVID has had on our business. During November's townhall with CEO, Spencer Gracias it was announced that the merit increase program was no longer on hold. Additionally, Stefanini has a team of individuals who analyze historical volume and service level agreements to determine headcount. Headcount is designed with attendance in mind, so an unexpected deviation could result in higher call volume. Most of our clients allow Stefanini to add and make changes to the knowledge base (KB). If the KB is lacking, notify your manager of the specific article or issue and they will work with the client and SMEs to update the library. If you would like to discuss any of the items further, please do not hesitate to reach out to your HR Ally. Stefanini HR- Sarah
      5.0
      Jul 11, 2019

      Fair Employer

      R&d developer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - All possible benefits - Nice salary - Good infrastructure (building, furniture, copiers, laptops, peripherals, etc) - Work with big and well renowned clients - Large hierarchy, so vertical promotions are possible - Brazilian warmth, humor and cheerfulness - Healthy diversity of culture, race and gender

      Cons

      - Engineer teams are geographically close to marketing and sales teams, causing a noisy environment that hinders productivity. - Large amount of bureaucracy, lots of unproductive time spent on meetings.

      Viewing 40 - 42 of 1,885 Reviews
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      ReviewsStefanini reviews

      Glassdoor has 10,216 Stefanini reviews submitted anonymously by Stefanini employees. Read employee reviews and ratings on Glassdoor to decide if Stefanini is right for you.