Stefanini reviews

Every year senior management (the ones we never saw,) expected more and gave less. A lot of the great people I worked with were let go so the company could offshore more work. There was no job security. We were constantly reminded of that. We often got emails saying that the consequences for relatively small issues could be termination. We were all made to re-interview for our own jobs. It had us all terrified. I will never forget that.

This review is for the company itself. Marco Stefanini the owner has a boomer way of thinking and forcing, discriminating against people that live 30 miles within the office to come in 3x a week for absolutely no reason other than he feels the building he's paying a lease for is not being utilized and for "collaboration" purposes. No idea why people from multiple departments within this radius are being asked to come in, when for most of us, our colleagues are working in many states across North America fully remote. Doing hybrid/onsite should be optional and not mandated. Is your goal to force your people out? You will have the great resignation happen similar to how it was during covid. We also have proved ourselves that we can do an amazing job during/post Covid, so this is unnecessary and just the owners preference. Company is asking to do more with less. CEO left and VP is gone not long after. No one is getting raises but being asked to work more and the pile keeps getting higher, everyone is getting burned out. Multiple people have been laid off between different departments, not hiring replacements. Company is pushing AI forcefully within departments and also our clients. AI this AI that, not everything can be resolved by AI and not everyone wants to use AI, you need buy-in from clients. Potential future clients, please be very specific on contracts such as number of call takers you require that are dedicated to you alone. They should not be shared between multiple clients unless explicitly agreed upon. It may not be illegal but it's morally and ethically wrong and you're pushing boundaries when you do this and stress me and everyone else Benefits get worse and worse, more expensive medical costs, and 401k match is only 2%. Do not recognize certain holidays like Juneteenth, Presidents, Veterans day. No parental paid leave, no work from home enhancement allotment even a 1 time $200 to improve setup at home. They call yearly raises as merits and it's 2-3% which is pennies for most of us. If you start at $14/hr, after raises that's around $14.45