Stripe User Operations reviews

4.6

72% would recommend to a friend

(16 total reviews)
avatar

Patrick Collison

61% approve of CEO

44% positive business outlook

User Operations employees have rated Stripe with 4.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most User Operations professionals have an excellent working experience there. Stripe is rated in line with the average (within 1 standard deviation) by User Operations professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
5.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

The sky is the limit when you work at Stripe. Not only is there upwards mobility, but cross function mobility (which is looked at as just as much of a success). My team sticks to our core values, and it truly helps empower the work that we do. If you want to be able to make a difference in the world, check Stripe out.

Cons

Stripe is a Startup moving into the corporate side of things. That means changes are happening, which means the future is uncertain. So, if you don't like change, it probably isn't the right place for you.

4.0
May 24, 2017
Recommend
CEO approval
Business Outlook

Pros

- smart, driven people - clear understanding of how my work impacts my team and the company - clear vision for the future of the company, both for people and business - vast improvements on internal mobility, manager training, and inter-team communications - better growth structure and follow-through on building that out - comp, benefits, leave policies, and work-life balance have all been updated, overhauled, and given clear structure - regular check-in across company on company satisfaction, with updates on initiatives in response to survey results

Cons

- disconnect between belief in culture of transparent communication with solicited feedback and reality of private decision-making without clear feedback solicitation - growth has continued while sections of mobility remain stagnant - lack of effective means to express concerns about poor management without fear of retaliation or with confidence it *will* be addressed

3.0
Aug 26, 2016
Recommend
CEO approval
Business Outlook

Pros

- An industry leader in FinTech with the benefits to match; as far as resume toppers go, it's not that bad. - Some pretty great people, though this frankly varies department-by-department. - Building and growing a product used by more and more people everyday, even if they don't know.

Cons

-The politics people mentioned here are real; you'd likely have a better chance of getting into a management role if you left Stripe for a role at Google and came back on what some employees refer to as the "Google Gravy Train" versus developing in-house. - In that vein, you have to be willing to put in face time outside of work to advance anywhere, and the review process means a lot of your work might never be noticed, even in performance reviews. -Management team is busy patting themselves on the back to address key employment concerns, leading to tech debt as technical talent becomes disenchanted with the company. -Despite the company's almost-suspect emphasis on transparency, a lot of major changes in the company take place behind closed doors, and often the rank-and-file employees find out far later than would be sensible from a productivity standpoint. - C-level executives either woefully unaware of many of the troubles or playing deaf; sometimes it seems as more time is spent promoting Stripe's image to tech companies than is spent identifying core issues in hiring practices, HR practices, and a much-needed overhaul of the way in-company communication is handled.

Viewing 13 - 15 of 16 Reviews

Glassdoor has 1,529 Stripe reviews submitted anonymously by Stripe employees. Read employee reviews and ratings on Glassdoor to decide if Stripe is right for you.