Sun Life reviews

3.9

72% would recommend to a friend

(4,263 total reviews)
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Kevin Strain

90% approve of CEO

72% positive business outlook

Sun Life has an employee rating of 3.9 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sun Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Jan 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance. Great co-workers for the most part. Interesting work. Good benefits and time off policy. Great commitment to social causes.

Cons

Horrible employee development, at least in my area. Very political atmosphere. Very vertical and traditional approach to management. No real employee empowerment...new executive management promised a flattening of the organization and more empowerment. Never happened

4.0
Oct 6, 2012

It's the People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Friendly, welcoming atmosphere for all types of people. - Flexible hours and ability to work from home one or two days a week (may differ by department). Good support for remote workers. - Good benefits package - During large layoffs, they offer good compensation packages and are generally fairly humane about it - Convenient location with attractive facilities - Comparatively stable company for the industry (parent company is one of the top two insurers in Canada and they keep their investments generally conservative) - Ethically-run company (important in the insurance/financial-services industry) - Technology has improved significantly over the years and is looking forward - They've paid out the annual bonus every year since its inception, even during some years when, technically, we didn't meet the required profitability threshold, because senior management felt that it was due to the general economic environment and not a failure on the part of the employees.

Cons

- Too much of US operations is being taken over by Corporate in Canada, which decreases some flexibility and makes for a more bureaucratic atmosphere. Feels more like the US is just a "remote site" rather than the "US home office" we used to be - IT has become too centralized, bureaucratic, and controlling - Needs more opportunities for advancement for "individual contributors" -- if you don't manage people, you can be fairly limited on how high you can advance, in most areas. Two things that are probably true of most companies in similar situations these days: - Rate of change (of various kinds) has been high since it went public and the rate has been accelerating steeply since then.Generally feeling of insecurity about the future of operations in the US (what it will include and whose jobs might be affected) - Pace of work can sometimes be a bit daunting and can require sacrificing some quality in favor of speed.

1.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer flexible schedule options. Medical benefits are ok. Initial training is well done. if you just meed a job, have never worked in healthcare and have a lot of availability then this is the place for you.

Cons

A lot of workplace bullying goes on especially if you are not of a certain background. Managers do not seem to care about the values they preach. Its a very unprofessional environment. There is no consequences for bad behavior so they must have very high turnover. There is a break room but its too small for the large facility and usually dirty. Bathrooms breakdown often. Employees tend to be on personal calls during patient interactions violating privacy laws. Managers are aware and will not enforce laws. MAs are poorly trained in how to interact with patients and discuss patient charts etc in the hallways. If you value healthcare than I would look elsewhere. All around terrible leadership. Lots of meetings but no follow through. For the level of healthcare you are receiving, medical premiums should be covered 100%.

Viewing 49 - 51 of 4,263 Reviews

Glassdoor has 5,236 Sun Life reviews submitted anonymously by Sun Life employees. Read employee reviews and ratings on Glassdoor to decide if Sun Life is right for you.