Training for tellers is not very good. I felt like I was put in front of clients too soon which lead to a lot of mistakes and pissed off people.
They keep increasing the referral goals when at my branch it's difficult to just get one for the day. Because of the location, I usually just saw businesses coming in for change or employees of those businesses coming in to cash a check who has no interest in opening an account.
We are constantly going through branch managers because the traffic is so minimal that its impossible for them to meet their goals.
They keep adding new services such as Western Union and check cashing for non suntrust clients that have non suntrust checks. It's like they're turning into a grocery store.
A lot of clients treat you like your incompetent and will actually try to tell you how to perform your job.
The referral goals are the same for every teller at every branch. They don't take into consideration that some branches have little traffic and can't get three a day. Even if you go on vacation for a week, your goal for the month remains the same.
If you are struggling to meet your goals then you're written up, yet you're not given any training to improve.
Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere.
Tellers are forced to have almost scripted conversations with clients, and try to sell them products that they don't need or want. It feels phony and pushy. Like asking a person to open a savings account when they don't have hardly anything in their checking.
