- Far too many departments are outsourced (basic underwriting, credit analysis, collateral control, document preparation, IT helpdesk, post-closing review) and the outsourced employees are not trained well at all, which makes them a headache to deal with at best.
- Training is practically non-existent. At best you can expect a web meeting in Lync for something that should be classroom based/instructor led.
- Rules/internal policies are more like guidelines, they exist until it's inconvenient for them to be followed. Additionally, they tend to be applied sporadically at best and only to certain departments. This is if the policy is even defined and written in policy. Many times the best you'll have to go on is an email from a senior manager, which may or may not conflict with another email from another senior manager.
- Many employees have worked at SunTrust their entire working lives and are VERY resistant to change. Often, when something does change the long time employees will continue to do what they were doing before and ignore how things should be done going forward. These employees also tend to be the biggest purveyors of gossip and general backstabbing.
- "Do what I say, not what I do" reigns supreme.
- Applications used are very out of date and break down easily. When a new version is rolled out, or a system is replaced it's even worse than what it's replacing.
- Productive Mobility, also known as you have no privacy whatsoever (no divisions between cubes, no delineation between different departments, no place to have a private phone conversation with a client without being in earshot of someone else).
- Senior management is completely disconnected from what's going on beneath them because middle level management is nothing but yes-men/yes-women.
- Futile attempts are made by senior management to find out what needs to be fixed but even when solutions suggested are reasonable, low cost, and easy to implement they are still ignored (or rather, they are tabled/something that needs to be discussed offline/something to be fixed with the next rollout that never comes)
- The general atmosphere is every man/woman for himself. There's a veneer of cooperation between different departments which completely falls to pieces when one department needs to make a compromise to help another.
