Item: Support.com
Rating: 4
Author: Current employee - Remote Support Tech RST

Question 1

Is Support.com a good company to work for as a Remote Tech Support?

Accepted Answer

Remote Tech Support professionals working at Support.com have rated their employer with 2.4 out of 5 stars in 175 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Tech Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Tech Support interview questions at Support.com.

Question 2

Does Support.com pay Remote Tech Support employees well?

Accepted Answer

Remote Tech Support professionals rate their compensation and benefits at Support.com with 1.8 out of 5 stars based on 175 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Remote Tech Support salaries at Support.com.

Question 3

How happy are Remote Tech Support professionals working at Support.com?

Accepted Answer

33% of Remote Tech Support employees at Support.com would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Remote Tech Support professionals have also rated Support.com with a 2.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.0 rating for culture and values and 1.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at Support.com?

Accepted Answer

Remote Support Tech RST (175), Remote Services Technician (135), Personal Technology Expert (90), Solutions Engineer (47), Customer Service Representative (34), RST (26), Remote Service Technician (24), PTE (22), Technical Support (18), Supervisor (13), Customer Service Representative (CSR) (11), Tech Support (11), Technical Support Representative (10), Technician (10), Remote Support Technician (9)

Question 5

What are the pros of working at Support.com according to real employee reviews?

Accepted Answer

"Work from home, most customers are decent and seem to love the service we provide." ((in 459 reviews)); "Good benefits and 401k" ((in 83 reviews)); "Some great coworkers" ((in 24 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 13 reviews))

Question 6

What are the cons of working at Support.com according to real employee reviews?

Accepted Answer

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 177 reviews)); "poor Management with in company" ((in 93 reviews)); "If you get a good supervisor" ((in 78 reviews)); "continuously growing workload, poor training, co" ((in 61 reviews)); "More and more responsibilities with no raises." ((in 44 reviews))

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