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      Support.com

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      Support.com reviews

      3.0

      42% would recommend to a friend

      (1,242 total reviews)
      avatar

      Lance Rosenzweig

      54% approve of CEO

      30% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Work/Life balance

      2.9

      Culture & values

      2.8

      Senior management

      2.7

      Compensation and benefits

      2.6

      Career opportunities

      Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Aug 9, 2025

      would give zero star but not an option

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Motivated me to retire, and the last two years working there was the best experience of my entire working career. That is when I decided to quit but I didn't tell anyone. I spent the last two years trying to get fired, all my Comcast clients and myself had more fun than I ever thought was possible, I kind of miss them. "Thanks for calling Comcast and providing you with world class customer service... Thank you sir! Now stop cussing me out and screaming at me, I'm trying to tell you this is your lucky day sir! Why? Because I am trying to get fired so I'm telling everyone the truth today! Oh everything will make sense when we are done ...1. The "$5 monthly access fee under taxes etc. There is no such thing, Take that off your bill! 2. Never going to fix your internet, that cost money 3. .... My coworkers could not figure out how me and all my callers were laughing our a&^% off lol. So one Pro is they will never fire you, trust me I tried for two years, unbelievable lol

      Cons

      They worst working experience you'll ever have in your life. Up until you try to get fired, then you'll laugh your a&^% off all day. "Congratulations Ms. You figured it out, Comcast is a fraudulent company, Google Lawsuits Comcast, you'll see." I would help when I could and when I couldn't I even helped them "Call your realtor and put that house up for sale, unless you want to live in a internet dead zone.. When shopping for a new house the most important question to ask is 'who is the service provider in this area?'

      2.0
      Jul 31, 2025

      Nothing to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, very flexible

      Cons

      Management will not work with their agents Promotions aren't common and if you receive one it's temporary Management will write you up before working with you.

      Viewing 10 - 12 of 1,242 Reviews
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      Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.