Support.com reviews

Training is unsatisfactory (there was not enough things covered about some areas like ACSR even-though the RST's hardly ever used it) Hidden surprises (Ok, this is why I'm wanting to leave...when SDC hired me, you promised me that I would work strictly as an CST in supporting security systems from the day I was hired; but, your company pushed the RST job on me because you made me buy the fact there was no available training slots for a CST which I was fine with since I was looking for gaining first-hand tech support experience anyways. You also promised me that I would be hired and trained to troubleshoot network issues with no sales involved. Guess what...you had a couple of your main NED Tier-Tier 1 managers come into our training in our final week of nesting to tell not only me; but, 20 other people with me that you're demoting us to Tier 1 from Tier 2 WG all because you want to combine my department to reduce the call transfer metric numbers and because you want to push sales to customer's who are calling in already having issues with their existing service that they threw $100 to $200 for.) Pay rate is too low to the point that the annual salary would be below my state's poverty line salary (While I took this job to gain entry level support experience so I can move up the ladder in my technical career, the pay rate here is a slap in the face for the work I've done...I was paid $9/hour during training and paid on a bi-weekly basis which comes out to around $660 for 2 weeks of work or around $1320 a month for Tier 2 work...this is an outrage, Tier 2 should pay on average around $15-$20/hour while Tier 1 should be $12-$15/hour