Support.com Tech Support Representative reviews

In a pay-for-performance culture, earning additional compensation is in the hands of the employee. The opportunity is there if the individual employee maintains their own performance and attendance. Like all organizations, we have periods of time that we need additional worked hours. Notification is always provided with a two-week window, and employees can select these times based on when they can work. We provide support to our customers in a call center environment, so yes back to back calls is an expectation. We welcome our customers and we should be prepared to offer 100% excellent customer service.

Like all employers we do have attendance policies for all employees, but we also provide our employees with accommodations when they are brought to our attention. We offer a variety of flexible schedules to our employees; full-time 32-40 hours, part-time 20-29 hours, split shifts (where applicable), long lunches, school schedules, and a plethora of opportunities to change schedules with another employee(s). We also have a very unique shift auction process that allows and employee to have a new schedule each week if that is what they choose. If we have a situation where an employee is missing during his/her shift we review the reasons and act appropriately. We are sorry your time with SDC was not as flexible as you expected, thank you for your feedback.