Support.com Tech Support reviews

Thank you for your feedback. We have daily surveys in our training program that we review daily to ensure our trainers are providing an excellent experience. Everyone in our training program are highly trained adult professionals. In a work from home environment it is critical that we ensure employees are engaged, which requires a type of communication sent to employees throughout the day. We are sorry you do not feel the training program was effective, and we wish you well in your career path.

Thank you for your feedback. As an employer who promotes pay for performance increases, each employee has an opportunity to earn additional money each month regarding his or her performance on top of our hourly rate. We continually enhance our program and re-evaluate the effectiveness for our employees. We also have excellent advancement opportunities for all employees. As with all call center employers, our business needs change based on call volume. We have scheduled shift alignments, when all employees are informed of scheduling bidding opportunities. We do not change any schedules without notice or participation from the employee base.