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      Support.com Technical Support Representative reviews

      2.9

      30% would recommend to a friend

      (8 total reviews)
      avatar

      Lance Rosenzweig

      46% approve of CEO

      48% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      3.1

      Senior management

      2.9

      Work/Life balance

      2.7

      Culture & values

      2.2

      Compensation and benefits

      2.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      8 reviews
      3.0
      Jun 5, 2019

      Not worth it

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the fact that you are able to stay at home and not have to worry about the commute. They have great training available to you before you get out on to the floor and a great support system when you are in training .

      Cons

      After you are done with training though the support is not there from who they call your supervisors. You only have communication through an IM system on a program they all use and although that is handy to an extent all they will tell you is to look it up when you have a technical question. It can be very frustrating and maddening to an extreme especially when you have a angry customer who doesn't want to wait while you read or find a specific article for their problem.

      avatar
      Support.com Response
      7y
      Thank you for your feedback, and we appreciate your comments. We have several chat rooms available to our employees for supervisor, help desk and fellow employee support. We also have many robust articles and features to assist you with the day to day functions in your role. We encourage employees to find this information and read it, so they can handle future situations with little to no hesitation. We wish you well in your new endeavors.
      1.0
      Dec 28, 2017

      If you have morals, this place isn’t for you.

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You could literally be horrible at your job and still receive a pay check. As long as you clock in everyday, nothing else really matters.

      Cons

      Tier 1 follows a strict guideline as far as what they can or can’t do or even what they say. Tier 1 is usually the reason you end up with an angry customer. You are expected to do much more than what they go through during the paid training. Job ends up being very repetitive in the sense of the resolution. You are only allowed to do so much, even if that means disregarding the customer experience. My personal morals did not agree with this company. I was asked to tell a customer to call back because our tools were down, or administer a Technician Call to the house (aka more money for them).

      Viewing 7 - 8 of 8 Reviews
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