SupportLogic reviews

4.1

76% would recommend to a friend

(12 total reviews)
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Krishna Raj Raja

78% approve of CEO

63% positive business outlook

Reviews by job title

12 reviews

Reviews about "Culture"

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1.0
Jul 28, 2025

A sinking ship

Recommend
CEO approval
Business Outlook

Pros

Some really good and talented people (many laid off through multiple company layoffs)

Cons

Four company-wide layoffs in two years, ongoing product issues that are consistently overlooked, a lack of strong leadership, and a steady stream of dissatisfied customers. Unfortunately, this company is a sinking ship. Leadership is visibly misaligned, creating a culture of confusion, anxiety, and stress that spreads through every level of the business. The CEO seems far more focused on building his personal brand and traveling the world than actually running the company. Strategic direction changes constantly without collaboration or input from the broader team. Each shift is delivered as a mandate: “this is the plan, go,” with no structure, support, or rollout strategy. When you ask questions, you're told “the answers are coming,” but they never arrive. If you follow up again, you are met with hostility. The CCO, the only female executive, leads through fear. If you fall out of favor with her, she will actively work to turn others against you. The amount of gossip and inappropriate behavior coming directly from her was shocking and unprofessional. At least five employees went to the CEO with detailed, documented complaints. He chose to ignore all of them because he believes she ‘has a great network’.

5.0
Jul 24, 2024

Great company to work for!

Recommend
CEO approval
Business Outlook

Pros

Great Benefits. Great Culture. Great Leadership

Cons

Can't think of any right now.

5.0
Apr 3, 2024

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful culture, innovative people, opportunity to wear a lot of hats and learn new things

Cons

Its a startup and so you shouldn't expect a 9 to 5 workday

Viewing 1 - 3 of 12 Reviews

Glassdoor has 28 SupportLogic reviews submitted anonymously by SupportLogic employees. Read employee reviews and ratings on Glassdoor to decide if SupportLogic is right for you.