Supportworks reviews

4.4

85% would recommend to a friend

(63 total reviews)

Dave Thrasher

88% approve of CEO

84% positive business outlook

Supportworks has an employee rating of 4.4 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Supportworks employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

63 reviews
1.0
Sep 3, 2024

This was a tough one to write

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people they do hire are very nice and they do know how to throw a good party. Unfortunately, that does not make up for the cons.

Cons

Because of all these things and more, I've been hesitant to leave a review but I've given it a lot of thought and I'm really hoping this will help save someone from the experiences that myself and many others have had. This company breeds a toxic work environment filled with cliques masked by smiles and the pushing of "values." The values that only pertain to those who are not in the "in" group. One of those values is "hungry spirit" where they preach that you should be helping out wherever you can and no task is beneath you. While this is a good value in theory, it's pretty much their excuse to tell you you're not working hard enough unless you're doing the job of 2+ people. I was maxed out in capacity while I was there, and I did help my team members whenever I could, yet I kept getting the feedback that I wasn't "hungry" enough. If you're not in the "in" group, you're an outsider. I have first-hand witnessed grown adults choosing not to like someone with no rational reasons why, then making microaggressions to try and push this person out. It's a form of bullying I didn't think I'd experience after high school. I've also witnessed gossiping and talking negatively about other coworkers for which only the ones who do it and get away with it are those that are part of the core group (consisting mostly of managers and executive leadership). It's an incredibly toxic environment that's led from the top down. There is no concrete career advancement plan. They keep it vague in order to load you up with responsibilities in hopes of a promotion, which will never happen unless you're part of the "in" group. Expect to get paid in "events" and "treats" instead of an actual livable wage. I'm fine doing a little extra work, but I'd prefer to be compensated monetarily over getting a free beer every once in a while. There's about 0% chance you'll be able to work from home. That is unless you're a part of that “in” group where you can convince them. If you decide to leave, whether you found a better-paying job or you’re just over being outcasted, you will be dead to them, no matter on the terms in which you left. They take it incredibly personally. Some people seemed to be let go once HR found out they were even looking for other jobs and I had even witnessed others who left where certain upper level managers would call their friends at other companies and tell them not to hire them. If they really thought about their employees as a family, they would not do that just because someone was wanting to move on to find something that’s better for them.

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Supportworks Response
1y
Thank you for taking the time to share your experience with us. At Supportworks, we appreciate all feedback, even hard feedback, as it helps us improve as a company and to deliver a better employee experience. We're truly sorry to hear you felt this way during your time with us. Creating a positive and supportive work environment is one of our top priorities, and we take concerns like yours seriously. 1. We want employees to experience great career growth here and many have over the years. Being a mid-sized employer (currently at about 100 employees), our growth is more measured and steady, and usually advancement comes when we are able to create new positions. One great example is someone who started as an installer and is now a VP! 2. We do have lots of events including “treat trains” and it does make work fun, but we also strive to be competitive in pay. We had a third-party review of our pay bands in 2023 and are in the process of reviewing pay again this year. We care about paying our employees fairly. 3. We are mostly a work from office culture. We strongly value the camaraderie that comes from being together and we think most of our employee like it as well, as we have just been named Best Places to work for the fourth time in five years. All that said, we hear there were some areas we fell short in your experience, and we are sorry for that. You mentioned bullying and that is a very serious accusation. We’d love the opportunity to discuss your concerns further to better understand your experience. If you’re open to talking with us, please reach out to our President, HR, or whoever you are comfortable speaking with. We wish you the best in your future endeavors and truly appreciate the time you spent with us and the contributions you made to the team! - Human Resources
3.0
Aug 15, 2024

There are pros and cons

Recommend
CEO approval
Business Outlook

Pros

The coworkers…. They work hard to hire humble, hungry, people smart teammates so the employees you work with are awesome. Makes for a fun environment. Lots of team building activities to build culture. They are transparent about company goals and revenue so you feel in the know. Fast paced so you keep busy. The company asks for feedback and tries to make things better based on team input. You will Receive feedback often. ‘One team’ mentality where the team helps each other. Good onboarding process to acclimate you. Great values and purpose which drive a lot of business decisions.

Cons

It’s a fast paced company and a lean team so if you aren’t comfortable with a heavy workload and frequent changes, you won’t be comfortable here. Not open to work from home in most cases. Must be ok with getting feedback… some people have felt scrutinized with the frequent feedback process. Upper management teaches a lot of best practices for leadership that they don’t follow. There’s some high school judgementalness with a couple members on the exec team. There are some clicks (the ‘OG’ group). autonomy in decision making isn’t there in a lot of cases.

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Supportworks Response
1y
Thank you for taking the time to write a review as a former employee! We really appreciate the balance of your review, acknowledging some of our strongest attributes as well as providing us with opportunities for improvement. We are proud of our team, and it sounds like you enjoyed working among us as well! Our purpose, to redefine our industry, is at the forefront of everything we do and what drives the tenacity in our culture. Since we support small business owners, there is always something to do! The pace of our work is fast becuase we are so passionate about adding value for our customers. With that said, we appreciate your concern about workload and we definately don't want to burn our employees out. Our goal is to provide team members with new opportunities and exciting projects while maintaining good work/life integration. It's a delicate balance and something we are committed to keeping our eye on. It's true, we do provide a lot of feedback to our team members! We believe it's important for clarity and growth. As we do with so many processes, we've recently reviewed and made some changes to our formal review process that we believe will help managers relay feedback in a way that is encouraging to employees for their personal growth. Again, we are so grateful for your feedback as there is always room for improvement! Thank you again for your thoughtful consideration when writing your review and thank you for your time working with us. We have no doubt you contributed to our success. We wish you the very best! - Human Resources
5.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Family-owned company that cares about the employees and work/life integration. Challenges you to always be and do more. Offers plenty of opportunities to grow both personally and professionally. Get to work with people all over the country.

Cons

No cons for me but if you don’t like being challenged to get uncomfortable and challenge the status quo, this isn’t the place for you. Complacency doesn’t have a home here.

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Supportworks Response
1y
We're happy to hear that you value our focus on growth and commitment to work-life integration. We believe that embracing challenges and pushing boundaries is key to our success, and it's great to hear that you recognize and value those as strengths too. Your kind words are vey encouraging, and we'll continue to strive for more. Thanks for being an important part of our journey!
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Glassdoor has 64 Supportworks reviews submitted anonymously by Supportworks employees. Read employee reviews and ratings on Glassdoor to decide if Supportworks is right for you.