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      Supportworks

      Engaged Employer

      Supportworks reviews

      4.4

      85% would recommend to a friend

      (63 total reviews)

      Dave Thrasher

      88% approve of CEO

      84% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Senior management

      4.3

      Career opportunities

      4.2

      Work/Life balance

      4.1

      Compensation and benefits

      3.9

      Diversity & inclusion

      Supportworks has an employee rating of 4.4 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Supportworks employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      63 reviews
      5.0
      Sep 5, 2023

      Redefining Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are so many reasons Supportworks is a great place to work! For starters, the people! It's easy to come to work when you work with genuine and caring people! It's also rewarding getting the chance to work with sales reps across the country and train them how to deliver a remarkable customer experience!

      Cons

      There's nothing that I would say would be a "con" to work at Supportworks. Are we perfect? Nope! We always strive to get better and learn from our experiences.

      avatar
      Supportworks Response
      1y
      Thank you for sharing about your wonderful experiences here at Supportworks! It's so great to hear that you think of your team members as genuine and caring people. Creating a positive and collaborative environment is a top priority for us, and we're glad that you have felt that in your experience while working here! It's also great to hear that you're energized by working with our customers and their sales teams! We find it so rewarding to serve others and help small businesses all over North America deliver remarkable customer experiences, and it sounds like you do too. From your review it sounds like you are a Sales Coach, so no doubt your dedication to training and improving customer interactions makes a huge difference. We're grateful for your contributions to the team! We look forward to supporting your continued growth and success!
      5.0
      Aug 11, 2023

      Amazing Team

      Shipping and receiving
      Recommend
      CEO approval
      Business Outlook

      Pros

      So many to list. From ownership to cleaning crew everyone is respected treated fairly. Always such a positive work environment. No one is to big or to small.

      Cons

      There is Zero Cons amazing place.

      avatar
      Supportworks Response
      1y
      Thank you for your review and for commenting on the mutual respect you've felt while being part of the team. We believe everyone is an important part of the organization and we're grateful to get to work with such a great group of people! We also appreciate your advice about promoting people from within. Investing in the growth and development of our team is very important to us, and we'll continue to focus on creating opportunities for our team members. One new program we recently started is Leadership U, a 9 month leadership development program for our employees. We've had one class graduate from this program and we're currently underway with the second. We can't wait to see the ripple effect this program will have in our organization! Thank you again for your review. We're grateful for your contributions to the team, and we look forward to the journey ahead!
      5.0
      Aug 4, 2023

      Freedom to think & freedom to do

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      High expectations and no shortage of challenges makes for incredibly fulfilling work. I know exactly how I impact the company's success, and that feels great. Workmates I can trust and have fun with!

      Cons

      None. Seriously. It's not perfect, but nothing that would qualify as a "con" or serious defect.

      avatar
      Supportworks Response
      1y
      Thank you for your feedback! We're so glad to hear that you find your work at Supportworks both challenging and fullfilling, and we appreciate your honest in acknowledging that no workplace is perfect. We certainly agree with that but have committed to trying to be our best because we want our employees to be fulfilled and enjoy working here! Thanks again for taking the time to leave us a review and also for your dedication and contributions to the team!
      Viewing 16 - 18 of 63 Reviews
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      ReviewsSupportworks reviews

      Glassdoor has 64 Supportworks reviews submitted anonymously by Supportworks employees. Read employee reviews and ratings on Glassdoor to decide if Supportworks is right for you.