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      Supportworks

      Engaged Employer

      Supportworks reviews

      4.4

      85% would recommend to a friend

      (63 total reviews)

      Dave Thrasher

      88% approve of CEO

      84% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Senior management

      4.3

      Career opportunities

      4.2

      Work/Life balance

      4.1

      Compensation and benefits

      3.9

      Diversity & inclusion

      Supportworks has an employee rating of 4.4 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Supportworks employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      63 reviews
      5.0
      Jul 17, 2023

      Radical support=Radical Outcomes

      Business coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are looking for a place to be supported in your career development, look no further. This team is seeking to redefine and that is exactly what they do. Hard work is the standard but challenging each other to be the best we can be is what makes the standard exceptional. I have loved my time working here and the possibilities of how my career can develop. Managment follows through on what they say and gives updates if it's not all sunshine and rainbows. It is an open feedback forum, but you must also be prepared to receive feedback.

      Cons

      Most roles are 100% in office.

      avatar
      Supportworks Response
      1y
      Thank you for sharing your experience about working for Supportworks! We agree that hard work pays off and we're committed to helping to develop our employees in their journey with us! Thank you for highlighting our feedback process. Over the years we've learned that the majority of our employees like getting regular feedback, so it's really important to us to provide it often in both formal and informal channels. Our decision to maintain an in-office environment stems from wanting our team to be able to collaborate and preserve the culture we've worked so hard to build. We have recently earned a Best Places to Work Designation for the last 4 out of 5 years and we are so proud of that honor! We know that life is busy and things come up so managers work closely with employees when flexibility is needed. We also observe Summer Friday's (between Memorial Day and Labor Day) and can head out at 3:00 pm on Friday's. Our office also closes early the day proceeding several holidays observed by the company. We thank you again for sharing your feedback and for your contributions you've made to the company!!
      5.0
      Jun 30, 2023

      Great culture

      Manager of training
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to grow and learn different roles. No restraints on what is possible in your role, if you can think it you can do it.

      Cons

      None that I can think of

      avatar
      Supportworks Response
      1y
      Thank you for your thoughtful review! It's great to hear you value the opportunities you've had to learn and grow here. After 17 years in business, we are still growing and evolving. With such a dynamic industry and so many talented people on our team, we think the possibilities for growth are limitless! Thanks again for taking the time to write a review and for all the contributions you've made to our team!
      5.0
      Apr 24, 2023

      Incredible company, 12/10 would recommend

      Senior graphic designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's hard to narrow down the best things about working for this company, but top of the list would be the care that they take in hiring. Everyone here is an absolute pro in the the seat that they sit in, and also a delight to work with. Humility is a top character trait they hire for, and it results in a work environment that is both kind and collaborative. Unlike most companies, EQ is valued over IQ here. That being said, some of the smartest people I've ever met work here and they're doing incredible work.

 There are regular check-ins, feedback processes, sincere affirmation and guidance, and endless opportunities for personal and professional development. 

 Supportworks is truly human-first in their focus and it’s on constant display towards their employees and the customers they serve. It’s an absolute delight to work here.

      Cons

      I’m suspicious that their employee retention plan includes feeding us so many snacks we physically won’t fit out the door. Still, no complaints.

      avatar
      Supportworks Response
      1y
      Thank you for your kind words and for recognizing the intention we've put into our hiring process and towards developing a supportive work environment for our team. We believe that building a strong team starts with hiring individuals who not only excel in their roles but also possess qualities like humility, empathy, and being a strong collaborator. It's so great to hear that you appreciate those things and have had such a positive experience! Our goal is to ensure every team member feels valued, heard, and equipped to thrive both personally and professionally. To help achieve this objective we feel that regular check-ins and a formal feedback process help our employees with their professional development. Thank you for acknowledging that, as it's something that's very fundamental to our culture. As for the snacks, we do love to eat around here! Food is just one of the ways we like to celebrate and socialize with our team! Thank you again for being such a valued member of our team. We're grateful for the work you do and are committed to continuing to support your success!
      Viewing 22 - 24 of 63 Reviews
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      Glassdoor has 64 Supportworks reviews submitted anonymously by Supportworks employees. Read employee reviews and ratings on Glassdoor to decide if Supportworks is right for you.