Is Sutherland a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 1,626 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sutherland .

Does Sutherland pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 1,626 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sutherland.

How happy are Customer Service (CSR) professionals working at Sutherland?

60% of Customer Service (CSR) employees at Sutherland would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 275 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 248 reviews)); "Good work environment and good for beginners" ((in 247 reviews)); "Good work life balance and remote" ((in 228 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 651 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 207 reviews)); "Less hike and no job security" ((in 88 reviews)); "Non ethical and full of favoritism" ((in 47 reviews))

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Sutherland

Sutherland Customer Service (CSR) reviews

3.4

60% would recommend to a friend

(1,626 total reviews)

Dilip R. Vellodi

67% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.0

Work/Life balance

3.0

Senior management

Customer Service (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 1,626 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

2K reviews

5.0

Jul 1, 2026

Good starting opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a good opportunity as a starting, good salary, they used to have good activities

Cons

they used to have good activities, but now they don't, management is not fair, and it's not really the system it's the people, there's a huge disconnect between the management in Egypt in the management abroad.

4.0

Jun 30, 2026

Good benefits, but heavy workload and rare promotions

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits depending on the site you're working in. some accounts are not stable at all specially telecom accounts.

Cons

heavy work load and promotations are rare

4.0

Jun 29, 2026

Transparent management, but rotational shifts can be tough

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

transparent management and clear objectives

Cons

rotational shifts are pain if you don't get used to them

Viewing 7 - 9 of 1,626 Reviews

Jobs at Sutherland

Customer Service Representatives- Remote

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Dallas, TX

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Customer Care Representative

Customer Service Representatives- Financial

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Sutherland reviews Sutherland Customer Service (CSR) reviews

Sutherland

Sutherland Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good starting opportunity

Good benefits, but heavy workload and rare promotions

Transparent management, but rotational shifts can be tough

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