Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1345) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

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Sutherland

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

46 reviews

2.0

Dec 15, 2020

Worst

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Nothing to tell about the company

Cons

Worst management full of politics and no growth

Sutherland Response

Good day. We are disappointed that your experience has been less than stellar. We have made note of your concerns and will share with the appropriate team. We hope you have a great day.

1.0

Oct 22, 2020

Salary at Sutherland global services

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

It is a pretty comfortable job. You sit down

Cons

Mentally stressful job. Full of pressure

Sutherland Response

Good day. We appreciate your candid review and take your concerns seriously. Thank you for taking the time to share. Have a great day!

3.0

Oct 13, 2020

good

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

good start for your career

Cons

low payment rate , stressed work environment

Sutherland Response

Hello. As a fast-paced global digital transformation company, Sutherland strives to provide multiple opportunities for employees, whether starting or building a career. Thank you for sharing this feedback. Have a wonderful day!

Viewing 31 - 33 of 46 Reviews

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Sutherland

Sutherland Tech Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worst

Salary at Sutherland global services

good

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