Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 241 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 239 reviews)); "Good work life balance and remote" ((in 228 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 201 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 443 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 51 reviews))

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Sutherland

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

46 reviews

3.0

Aug 3, 2020

Good job

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Understanding management great feedback and coaching

Cons

Systems and training and work processes could be better

3.0

Apr 17, 2020

One of the better call centers in the city

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Supportive training and good benefits

Cons

Lack of job security and not much place to grow

4.0

Nov 10, 2019

Rate the company

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good company to work with

Cons

The major drawback is the salary

Sutherland Response

Good day! Thanks for the positive feedback! Sutherland is indeed a great company to work with, whether you are starting or building a career. Thanks for sharing your concern and for being a part of our One Sutherland team! Have a great day!

Viewing 34 - 36 of 46 Reviews

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One of the better call centers in the city

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