Sutherland reviews

3.5

58% would recommend to a friend

(11,301 total reviews)
avatar

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home option Quarterly payment of variable payment

Cons

Very poor in resource management and not yet stream lined HR process and tools. VP s and AVP s are not from technical background hence most of the projects they are depending on small small vendors

1.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Zero! And nothing! No pros

Cons

My experience at Sutherland was quite disappointing. The work environment lacked transparency, and the HR team was often unresponsive and difficult to approach. Many employees, including myself, felt that the management culture was toxic and unsupportive. Performance-based incentives like PBI were mentioned in the offer letter but were rarely paid out, with no clear explanation given. Shift timings were inconvenient and frequently changed, affecting work-life balance. Overall communication from HR and management was poor, especially during important processes like separation. A large number of employees from my project left within a year, which reflects the need for better employee support, fair treatment, and more transparent practices. I hope the company takes steps to improve its HR approach, communication, and management culture for future employees.

4.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly team and collaborative environment Clear guidance from managers Opportunities to learn customer communication skills Flexible work hours and supportive leadership

Cons

High call volume during peak hours Limited career progression for freshers Work pressure can increase during product launches

Viewing 355 - 357 of 11,301 Reviews

Glassdoor has 12,143 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.