Is Sutherland a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Sutherland have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Representative Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Sutherland .

Does Sutherland pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Sutherland with 3.7 out of 5 stars based on 46 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 241 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 239 reviews)); "Good work life balance and remote" ((in 228 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 201 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 443 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 51 reviews))

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Sutherland

Sutherland Tech Support Representative reviews

4.0

82% would recommend to a friend

(46 total reviews)

Dilip R. Vellodi

96% approve of CEO

87% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.9

Work/Life balance

3.7

Compensation and benefits

"Tech Support" Representative employees have rated Sutherland with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most "Tech Support" Representative professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by "Tech Support" Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

46 reviews

4.0

Aug 20, 2015

Good company to work with

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Offers health, dental and vision dental benefits. There is also am option to work from home if that's what you wanna do and they promote from within.

Cons

I have just started so there are no cons as yet. I will update later in theye are any changes.

Sutherland Response

10y

Thanks for your review! We’re glad you’re here and we can’t wait to see where you go with us! We believe strongly in promoting from within and encourage employees to take advantage of our LEAD programs in order to boost their careers further faster. Thanks again for taking the time, and we’re excited to be a part of your professional growth and development!

2.0

May 7, 2015

Misleading Job Offer

"tech support" representative

Recommend

CEO approval

Business Outlook

Pros

Work from home that it no other Pro's at all but since there's a 20 word minimum for this section I have to type something so read the cons.

Cons

Their "Tech Support" position for Cox Communications is in reality a commission sales position where your pay rate is determined by how many calls you convert into a sale. The only metric they care about is your conversion metric, take to many calls and not convert enough and you get "the talk" about how is all about creating that sale for improved customer experience.

3.0

Jan 14, 2015

Sutherland Global Services, Kochi

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

* Good work atmosphere * Good training * Work culture is professional * Working in some processes can be beneficial

Cons

* Average salary * Lot of politics in Higher Levels * Not much career growth * Majority are night shifts, can affect your health long term * Work load can some time be high

Viewing 43 - 45 of 46 Reviews

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Sutherland

Sutherland Tech Support Representative reviews

Ratings by category

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Good company to work with

Misleading Job Offer

Sutherland Global Services, Kochi

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