Sutherland reviews

Promote based on performance, and how well you do you job (i.e. good CR!FT, metrics), don't promote because favoritism. I watched people that were borderline smarter than a brick wall get promotions because they were good friends with a account manager. In fact, I actually applied to be a QA agent as well as a Team Manager twice, and both times I got turned down...it was due to me being over qualified.

The supervisors lie and encourage immoral behavior; they enable behaviors which cheat customers of their money. I was constantly told to do things against my job duties and falsely accused of not doing my job. They would argue and fight with me and try to make it seem I caused trouble for them. They literally have zero consciousness for anything they do and zero work ethic. They do mindless things to waste time and simply encourage people to give "no" as the answer to customers for everything. They steal, cheat, and lie. The entire supervisory and HR staff have zero work ethic. I worked harder than anyone else around me and they felt threatened and jealous. They thought I was there to be walked all over. They literally have zero conviction and I hope they all end up with a major lawsuit and in jail for committing and enabling criminal and abusive behaviors.