Sutherland CSA - Customer Service Associate reviews

3.5

72% would recommend to a friend

(106 total reviews)
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Dilip R. Vellodi

76% approve of CEO

45% positive business outlook

Customer Service Associate (CSA) employees have rated Sutherland with 3.5 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

106 reviews
4.0
Oct 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Great place to start carrier

Cons

Rotational shift Rotational off shifts

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Sutherland Response
6y
Hello, and thanks for this positive feedback! Sutherland is indeed a great place to start and build a career. We aim to ensure that all our employees are able to excel and experience professional growth in a safe and comfortable environment. Thank you leaving us this review. Have a wonderful day!
3.0
Jul 22, 2019

Okay okay

Recommend
CEO approval
Business Outlook

Pros

Depends upon manager for betterment

Cons

Learn and move further in career

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Sutherland Response
6y
Hello, and thanks for taking the time to share your feedback. We appreciate your candid review and take your concerns seriously as this will allow us to meet our employees’ evolving needs. Thanks again for sharing and we wish you all the very best!
2.0
Jun 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Work place and transportation are good

Cons

Night shifts and the shift timings

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Sutherland Response
7y
Hi there! We are disappointed to learn that you did not have a positive experience. Thank you for sharing your concerns as we will take this as an opportunity to improve. Have a great day!
Viewing 94 - 96 of 106 Reviews

Glassdoor has 12,152 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.